Field IT Technician - End-User Devices & VOIP

MANTECH; San Antonio (TX); Vor Ort; USD 45.000 - 65.000; Vollzeit

Zusammenfassung

MANTECH seeks a motivated End User Device Technician to join the team in San Antonio, TX. The role involves hands-on support for VOIP phones, videoconferencing, printers, desktops, and other devices, with involvement in inventories and logistics.

The candidate will support upgrades and service tasks, adhere to sanitization processes, and travel up to 25% to assist other locations as needed.

Qualifikationen

• 1+ years of hands-on IT hardware support experience.
• IAT level II baseline certification such as Security+ per DoD 8570.01-M.
• Experience with or willingness to learn installation/troubleshooting of end user devices (VOIP phones, videoconferencing, printers, desktops).

Aufgaben

• Provide installation/troubleshooting support for VOIP phones, teleconferencing equipment, AV equipment, printers, desktops and other hardware.
• Support refresh projects and Service Task Orders as required.
• Follow equipment classification and sanitization processes.
• Conduct equipment surveys, inventories, and update databases; assist with logistics for equipment.
• Work within Service Level Agreement time windows.
• Travel to support other locations within the area up to 25%.

Kenntnisse

IT hardware support

VOIP troubleshooting

Desktop support

Tools

ServiceNow

Jobbeschreibung

MANTECH seeks a motivated End User Device Technician to join the team in San Antonio, TX. The role involves hands-on support for VOIP phones, videoconferencing, printers, desktops, and other devices, with involvement in inventories and logistics.

The candidate will support upgrades and service tasks, adhere to sanitization processes, and travel up to 25% to assist other locations as needed.