End User Device Technician

MANTECH; Honolulu (HI); On-site; USD 52,000 - 72,000; Full time

Job summary

MANTECH seeks a motivated End User Device Technician to join our team on Oahu, HI. You will install and troubleshoot VOIP, teleconferencing, AV equipment, printers, and desktops, performing cabling work and device maintenance.

The role requires 1+ year IT hardware experience, IAT II baseline (Security+), and customer-facing skills. Some travel and strong adherence to SLAs are expected.

Qualifications

• 1+ years of professional IT hardware support experience with end-user devices.
• IAT level II baseline certification such as Security+ (DoD 8570.01-M).
• Customer-facing experience is required.

Responsibilities

• Provide installation and troubleshooting for VOIP phones, teleconferencing, AVMM/conference rooms, printers, desktops and related cabling.
• Support refresh, modernization, projects, and Service Task Orders as needed.
• Follow equipment classification and sanitization processes.
• Conduct equipment surveys, inventories, and update databases; assist with logistics.
• Work to meet Service Level Agreement time windows.
• Travel up to 25% to support other locations in the area.

Skills

Customer facing

VOIP support

IT hardware installation

Tools

ServiceNow

Job description

MANTECH seeks a motivated, career and customer-oriented End User Device Technician to join our team in Oahu, HI

Responsibilities Include But Are Not Limited To

• Provides installation/troubleshooting support to VOIP phones, Teleconferencing equipment, AVMM/conference rooms, printers, desktop computers, other hardware devices as requested, and completes associated cabling work.
• Supports refresh, modernization, projects, and Service Task Order activities as required.
• Follows proper processes of equipment classification and sanitization.
• Conducts equipment surveys, inventories, completes database updates, and assists with logistical services for associated equipment.
• Works all of the above requirements within Service Level Agreement time windows.
• Travels to support other locations within the area as needed up to 25% travel required
  

Minimum Qualifications

• 1+ years professional experience and willingness to learn IT hardware support and installation/troubleshooting of end user devices such as VOIP phones, Teleconferencing equipment, AVMM/conference rooms, printers, desktop computers, other hardware devices and completion of associated cabling work.
• Possess an IAT level II baseline certification as defined by DoD 8570.01-M such as Security +
• Customer facing experience
  

Preferred Qualifications

• Experience supporting CAN networking requirements.
• Experience with a ticketing system, preferably ServiceNow.
• Quality cabling skills in installation, splicing, and fabrication.
  

Clearance Requirements

• Must have a current/active TS/SCI w/ Poly
  

Physical Requirements

• Maintains a regular sedentary position, attends meeting both virtually and in person, constantly positions self to maintain computers in the lab, including under the desks and in the server closet and must be willing to travel as needed to support operational demands.