IT Support Specialist — End-User Tech & Network Hero

Tecnica Group USA; West Lebanon (NH); On-site; USD 45,000 - 68,000; Full time

Job summary

Tecnica Group North America is seeking an IT Support Specialist to provide end-user hardware and software support across multiple locations. The role includes help desk ticket management, software installation, tablets and phones setup, and hybrid meeting space support.

Ideal candidates will have AD/365 experience, VOIP and device management, and a background in networked IT infrastructure. Some travel to Canada may be required.

Qualifications

• Experience with Microsoft Active Directory and the Microsoft 365 cloud environment, including Exchange Online and Entra ID.
• Experience working with Microsoft Office 365 setup and operations.
• Experience managing VOIP, cell phone and tablet setup and maintenance.
• Experience operating Audio/Video equipment.
• Familiarity with networking infrastructure including switches, firewalls, VLAN, wireless and SD-WAN.

Responsibilities

• Builds trust and confidence by providing clear and timely status updates for tickets or projects.
• Provide customer-focused service with patience, positivity, and attentive listening to user issues.
• Responds promptly to service issues and requests through the help desk portal, including escalations.
• Installs, configures, maintains, and monitors IT hardware (desktops, laptops, VOIP phones, printers).
• Oversees onboarding and offboarding of users; creates and manages access controls on IT infrastructure.

Skills

Active Directory

Microsoft 365/Exchange Online

Networking fundamentals

Scripting (PowerShell, Python, Bash)

Remote user support

Education

IT certification or degree

Degree in computer science/IT related field

Tools

Mosyle

Jamf

Intune

Cisco networking equipment

Job description

Tecnica Group North America is seeking an IT Support Specialist to provide end-user hardware and software support across multiple locations. The role includes help desk ticket management, software installation, tablets and phones setup, and hybrid meeting space support.

Ideal candidates will have AD/365 experience, VOIP and device management, and a background in networked IT infrastructure. Some travel to Canada may be required.