Field IT Support Technician — On-Site Hardware Fix $40/Call

Gr8ttek; Raleigh (NC); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Per diem

Per call payment

Job summary

Gr8ttek is seeking a regular Field Specialist to join its Infrastructure Delivery team. The role involves hardware-focused, break-fix services on client products, with responsibility for troubleshooting and repair decisions following department guidelines.

The position requires 1-2 years of relevant experience, technical-school certification, a valid driver’s license, and the ability to lift up to 50 lbs. You will drive to client sites and handle service calls with a focus on quality customer

Qualifications

• Typically requires technical school certification or equivalent and 1-2 years of relevant experience.
• Ability to drive yourself to client locations.
• Ability to lift and/or move various computer equipment up to 50 lbs.
• Valid driver’s license.
• Reliable transportation with valid registration and adequate insurance. Additional requirements may exist if offer of employment is extended.
• Must own a basic repair tool kit.

Responsibilities

• Providing customer break fix support for designated equipment.
• Communicating clearly in written and verbal form.
• Possess excellent customer service skills.
• Accepting and delivery of all service calls assigned.
• Completing all administrative tasks associated with each call.
• Responsible for control and return of assets and inventory.
• Other duties may be assigned to meet business needs.
• May provide functional guidance to colleagues.

Skills

Communication

Customer service

Driving to client sites

Education

Technical school certification

Tools

Repair toolkit

Job description

Gr8ttek is seeking a regular Field Specialist to join its Infrastructure Delivery team. The role involves hardware-focused, break-fix services on client products, with responsibility for troubleshooting and repair decisions following department guidelines.

The position requires 1-2 years of relevant experience, technical-school certification, a valid driver’s license, and the ability to lift up to 50 lbs. You will drive to client sites and handle service calls with a focus on quality customer