On-Site IT Field Technician | Hardware Break/Fix

Gr8ttek, LLC; London (KY); On-site; USD 18,000 - 32,000; Full time

Benefits offered by this job

Per diem pay

Certification training by Dell/Lenovo

Job summary

Gr8ttek, LLC seeks a regular Field Specialist to join its Infrastructure Delivery team. You will perform hardware-focused break fix services on client products and troubleshoot to resolve issues, reporting to the Territory Supervisor.

The position requires clear communication, strong customer service, and adherence to company guidelines. This role involves driving to client locations, lifting equipment up to 50 lbs, and completing related administrative tasks.

Qualifications

• Technical school certification or equivalent and 1–2 years of relevant experience.
• Ability to drive to client locations.
• Ability to lift and move up to 50 lbs.
• Valid driver’s license.
• Own a basic repair tool kit.
• Reliable transportation with valid insurance.

Responsibilities

• Provide customer break fix support for designated equipment.
• Communicate clearly in written and verbal form.
• Possess excellent customer service skills.
• Accept and deliver all service calls assigned.
• Complete all administrative tasks associated with each call.
• Responsible for control and return of assets and inventory.

Skills

Customer service

Communication

Troubleshooting

Time management

Education

Technical school certification or equivalent

Tools

Repair tools

Job description

Gr8ttek, LLC seeks a regular Field Specialist to join its Infrastructure Delivery team. You will perform hardware-focused break fix services on client products and troubleshoot to resolve issues, reporting to the Territory Supervisor.

The position requires clear communication, strong customer service, and adherence to company guidelines. This role involves driving to client locations, lifting equipment up to 50 lbs, and completing related administrative tasks.