On-Site IT Field Support Technician | Hardware Repair

Gr8ttek, LLC; Great Falls (MT); On-site; USD 42,000 - 58,000; Full time

Benefits offered by this job

$40 per call/$5 per call per diem

Dell/Lenovo paid certificationtraining

Job summary

Gr8ttek LLC is seeking a Field Specialist to join its Infrastructure Delivery team. The role involves performing hardware repair and break-fix services at client sites, reporting to the Territory Supervisor. You will diagnose issues, communicate findings clearly, and complete required administrative tasks for each service call.

Ideal candidates have 1–2 years of relevant experience, a technical certificate, and the ability to lift up to 50 lbs. Travel to client locations is required.

Qualifications

• Technical school certification or equivalent.
• 1–2 years of relevant field service experience.
• Ability to lift up to 50 lbs and travel to client sites.

Responsibilities

• Provide customer break fix support for designated equipment.
• Communicate clearly in writing and verbal form.
• Deliver service calls and complete administrative tasks.
• Manage assets and inventory control.
• May mentor colleagues.

Skills

Customer service

Written & verbal communication

Troubleshooting

Team guidance

Education

Technical school certification

Tools

Repair toolkit

Job description

Gr8ttek LLC is seeking a Field Specialist to join its Infrastructure Delivery team. The role involves performing hardware repair and break-fix services at client sites, reporting to the Territory Supervisor. You will diagnose issues, communicate findings clearly, and complete required administrative tasks for each service call.

Ideal candidates have 1–2 years of relevant experience, a technical certificate, and the ability to lift up to 50 lbs. Travel to client locations is required.