Field IT Support Technician — Hardware Break-Fix Expert

Gr8ttek; South Boston (VA); On-site; USD 35,000 - 56,000; Full time

Benefits offered by this job

Dell/Lenovo certification

Per diem $5 per call

Job summary

Gr8ttek is seeking a regular Field Specialist to join its Infrastructure Delivery team. The role involves hardware-focused break-fix services on client products, with reporting to the Territory Supervisor.

You will troubleshoot, diagnose, and repair to standard guidelines while handling service calls and inventory control. Ideal candidates have 1–2 years of relevant experience and a technical school credential, plus Dell/Lenovo certification training.

Qualifications

• Technical school certification or equivalent is typically required.
• Ability to troubleshoot and perform hardware break-fix tasks.
• Dell/Lenovo certification training is preferred.

Responsibilities

• Providing customer break fix support for designated equipment.
• Communicating clearly in written and verbal form.
• Possess excellent customer service skills.
• Accepting and delivery of all service calls assigned.
• Completing all administrative tasks associated with each call.
• Responsible for control and return of assets and inventory.
• May provide functional guidance to colleagues.

Skills

Clear communication

Service call management

Administrative tasks

Asset/control of inventory

Team guidance

Customer service

Education

Technical school certification

Tools

Dell/Lenovo certification

Job description

Gr8ttek is seeking a regular Field Specialist to join its Infrastructure Delivery team. The role involves hardware-focused break-fix services on client products, with reporting to the Territory Supervisor.

You will troubleshoot, diagnose, and repair to standard guidelines while handling service calls and inventory control. Ideal candidates have 1–2 years of relevant experience and a technical school credential, plus Dell/Lenovo certification training.