Field IT Support Technician: Hardware Fixes & Training

Gr8ttek; Horsehead (AR); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Pay per call

Certification training

Job summary

Gr8ttek seeks a regular Field Specialist to join its Infrastructure Delivery team. Reporting to the Territory Supervisor, the Field Specialist will perform a variety of hardware-focused, break fix services and solutions on various client products.

Candidates must possess the ability to perform basic and moderately complex troubleshooting and repair activities. Position may require the exercise of moderately complex analytical skills and to make decisions based on established department and

Qualifications

• Clear written and verbal communication.
• Ability to accept and deliver all service calls assigned.
• Complete administrative tasks for each service call.
• Control and return of assets and inventory.
• Other duties may be assigned to meet business needs.
• May provide guidance to colleagues.

Responsibilities

• Providing customer break fix support for designated equipment.
• Communicating clearly in written and verbal form.
• Possess excellent customer service skills.
• Accepting and delivery of all service calls assigned.
• Completing all administrative tasks associated with each call.
• Responsible for control and return of assets and inventory.
• Other duties may be assigned to meet business needs.
• May provide functional guidance to colleagues.

Skills

Clear communication

Service call handling

Administrative tasks

Asset & inventory control

Team guidance

Troubleshooting

Job description

Gr8ttek seeks a regular Field Specialist to join its Infrastructure Delivery team. Reporting to the Territory Supervisor, the Field Specialist will perform a variety of hardware-focused, break fix services and solutions on various client products.

Candidates must possess the ability to perform basic and moderately complex troubleshooting and repair activities. Position may require the exercise of moderately complex analytical skills and to make decisions based on established department and