Network & Field Services Technician

MediSolution; Carrollton (GA); On-site; USD 37,800 - 46,200; Full time

Benefits offered by this job

Comprehensive benefits package

Casual work environment

Opportunity to learn

Job summary

A software company in Carrollton, GA, is seeking a Network & Field Services Technician for full-time IT support and field services. The role involves installing and supporting proprietary software, providing technical support, and maintaining IT systems. The ideal candidate should have at least 2 years of experience in IT support, strong troubleshooting skills, and excellent customer service abilities. Compensation includes a base salary around $42,000/year with additional pay for on-call work and overtime.

Qualifications

• At least 2 years of IT support or technical field service experience.
• Ability to travel and lift equipment.
• Must pass a fingerprint-based background check.

Responsibilities

• Install, configure, troubleshoot, and repair hardware and software.
• Support customers through various means including on-site visits.
• Help maintain internal IT infrastructure.

Skills

Troubleshooting Windows systems

Customer service skills

Networking concepts

Education

Technical degree or IT certifications

Tools

Microsoft Office

Network hardware

Job description

Network & Field Services Technician page is loaded## Network & Field Services Technicianlocations: Office - Carrollton (GA)time type: Full timeposted on: Posted Todayjob requisition id: R0040479This position is a **full-time IT support and field services role** for a software company in Carrollton, GA. The technician provides **technical support, installs and supports the company’s proprietary law enforcement and fingerprinting software, assists engineering with testing and bug fixes, and maintains internal IT systems**. The role combines **Level 1–3 IT support**, customer service, and some administrative work.### Key Responsibilities* Install, configure, troubleshoot, and repair **hardware and software** (PCs, servers, printers, mobile devices, etc.).* **Support customers** by phone, remote tools, and on-site visits.* **Install and train customers** on the company’s fingerprinting and law enforcement software.* **Travel to customer locations** for support or installations (0–40% depending on workload).* Help maintain **internal IT infrastructure** including servers, firewalls, switches, and networks.* Assist engineering with **testing, bug fixes, and hardware integration**.* Participate in a **rotating on-call support schedule** for after-hours issues.### Key Requirements* At least **2 years of IT support or technical field service experience**.* Ability to troubleshoot **Windows systems, Microsoft Office, and common IT tools**.* Basic understanding of **networking concepts (IP addressing, DHCP, DNS)**.* Strong **communication and customer service skills**.* Ability to **travel, lift equipment, and pass a fingerprint-based background check**.* Must have a **clean driving record and reliable transportation**.### Preferred Qualifications* Technical degree or **IT certifications**.* Experience with **network hardware, Windows Server, Active Directory, databases, or VOIP**.* Skills in **PC imaging, wiring/network cabling, or documentation**.### Compensation & Work Setup* **Base salary:** ~$42,000/year (hourly).* Additional **on-call pay, overtime, and possible bonuses**.* Full-time position with a mandatory **90-day in-office** probationary period.* Mostly office-based with **some travel and partial remote work options**.Harris provides mission critical software solutions for the Public Sector, Healthcare, Utilities and Private Sector verticals throughout North America, Europe, Asia and Australia. Working for Harris is the perfect opportunity to fulfill your professional goals as well as achieve your personal dreams! Our employees enjoy a casual work environment that offers comfort while providing superior service to our customers. We offer a comprehensive benefit package as well as other additional “Perks”!* We empower our employees to make a difference* We have an award winning culture* We offer opportunity to learn* We are financially strong and we are owned by the largest software company in Canada (CSI)* We have fun!Follow us on social media to learn more about our company values, culture and initiatives!**Harris is an Equal Opportunity/Affirmative Action Employer. We consider applicants without regard to race, color, religion, age, national origin, ancestry, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, veteran status, disability, genetic information, citizenship status, or membership in any other group protected by federal, state or local law.***If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at (1)-613-226-5511 or at [e-mail]**This contact information is for accommodation requests only and cannot be used to inquire about the status of applications.*