Network & Field Services Technician

Harris; Carrollton (GA); On-site; Confidential; Full time

Benefits offered by this job

On-call pay

Overtime pay

Bonuses possible

Job summary

Harris in Carrollton, GA is hiring for a full-time IT support and field services role. The technician provides Level 1–3 IT support, installs and supports the company’s fingerprinting and law enforcement software, and assists engineering with testing and bug fixes.

Responsibilities include installing and configuring hardware/software, supporting customers by phone, remote tools, and on-site visits, traveling to customer locations (0–40%), and maintaining internal IT infrastructure.

Qualifications

• 0 to 2+ years of IT support or technical field service experience.
• Experience troubleshooting Windows systems, Microsoft Office, and common IT tools.
• Willingness to travel and pass fingerprint-based background check.
• Clean driving record and reliable transportation.

Responsibilities

• Install, configure, troubleshoot, and repair hardware and software (PCs, servers, printers, mobile devices, etc.).
• Support customers by phone, remote tools, and on-site visits.
• Install and train customers on the company’s fingerprinting and law enforcement software.
• Travel to customer locations for support or installations (0–40% depending on workload).
• Help maintain internal IT infrastructure including servers, firewalls, switches, and networks.
• Assist engineering with testing, bug fixes, and hardware integration.
• Participate in a rotating on-call support schedule for after-hours issues.

Skills

IT support

Hardware troubleshooting

Customer service

Windows systems

Networking basics

Education

Technical degree

IT certifications

Tools

Windows Server

Active Directory

VOIP

Job description

This position is a full-time IT support and field services role for a software company in Carrollton, GA. The technician provides technical support, installs and supports the company’s proprietary law enforcement and fingerprinting software, assists engineering with testing and bug fixes, and maintains internal IT systems. The role combines Level 1–3 IT support, customer service, and some administrative work.

Key Responsibilities

• Install, configure, troubleshoot, and repair hardware and software (PCs, servers, printers, mobile devices, etc.).

• Support customers by phone, remote tools, and on-site visits.

• Install and train customers on the company’s fingerprinting and law enforcement software.

• Travel to customer locations for support or installations (0–40% depending on workload).

• Help maintain internal IT infrastructure including servers, firewalls, switches, and networks.

• Assist engineering with testing, bug fixes, and hardware integration.

• Participate in a rotating on-call support schedule for after-hours issues.

Key Requirements

• 0 to 2+ years of IT support or technical field service experience.

• Ability to troubleshoot Windows systems, Microsoft Office, and common IT tools.

• Basic understanding of networking concepts (IP addressing, DHCP, DNS).

• Strong communication and customer service skills.

• Ability to travel, lift equipment, and pass a fingerprint-based background check.

• Must have a clean driving record and reliable transportation.

Preferred Qualifications

• Technical degree or IT certifications.

• Experience with network hardware, Windows Server, Active Directory, databases, or VOIP.

• Skills in PC imaging, wiring/network cabling, or documentation.

Compensation & Work Setup

• Base salary: ~$42,000/year (hourly).

• Additional on-call pay, overtime, and possible bonuses.