Onsite IT Technician: Field Hardware & Network Support

The Reynolds and Reynolds Company; Boston (MA); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Company vehicle for work purposes

Paid training program

Job summary

The Reynolds and Reynolds Company is seeking a Field IT Support Technician to perform onsite installation and maintenance on computer equipment, printers, and specialized Key Control equipment. A company vehicle is provided for travel to customer sites.

Based in the Boston area, the role includes maintaining an inventory of repair parts and documenting work in the service tracking system. Training is provided in Texas under a paid program, with a dedicated territory and travel up to 10% of the

Qualifications

• Technical associate's degree or equivalent work experience.
• 1+ years of technical experience (hardware/networking).
• Must be able to lift at least 50 pounds on a consistent basis.
• Must be able to attend a paid training class in Texas.
• Must have a valid driver’s license, with fewer than 2 moving violations in the last three years and no OVI/DUI/DWI violations in the last five years.
• Good communication skills.
• Customer service experience.
• A+ and/or Network+ certified is a plus.
• Ability to travel, with hotel stays, up to 10% of the time.

Responsibilities

• Perform onsite installation and maintenance support on hardware, printers, and networking equipment.
• Travel to customer sites using company vehicle.
• Maintain an inventory of repair parts.
• Document work through the service tracking system.

Skills

Customer service

Communication skills

Willingness to travel

Hardware troubleshooting

Problem solving

Education

Technical associate's degree or equivalent work experience

Tools

A+ certification

Network+ certification

Job description

The Reynolds and Reynolds Company is seeking a Field IT Support Technician to perform onsite installation and maintenance on computer equipment, printers, and specialized Key Control equipment. A company vehicle is provided for travel to customer sites.

Based in the Boston area, the role includes maintaining an inventory of repair parts and documenting work in the service tracking system. Training is provided in Texas under a paid program, with a dedicated territory and travel up to 10% of the