Part-Time Field IT Technician – Hardware Break-Fix

Gr8ttek, LLC; Saint Cloud (MN); On-site; USD 26,000 - 34,000; Part time

Benefits offered by this job

$40 per call/$5 per call per diem

Dell/Lenovo certification training AT

Job summary

Gr8ttek, LLC is seeking a part-time Field Specialist to join its Infrastructure Delivery team. The Field Specialist will perform hardware-focused break fix services on client products and report to the Territory Supervisor.

This role requires basic to moderately complex troubleshooting and decision-making per department guidelines. Key responsibilities include providing break fix support, effective communication, and handling service calls, asset control, and administrative tasks.

Qualifications

• Technical school certification or equivalent required.
• 1–2 years of relevant experience preferred.
• Valid driver’s license required.
• Must own a basic repair tool kit.
• Ability to drive to client locations and lift/move equipment up to 50 lbs.

Responsibilities

• Providing customer break fix support for designated equipment.
• Communicating clearly in written and verbal form.
• Possess excellent customer service skills.
• Accepting and delivering all service calls assigned.
• Completing all administrative tasks associated with each call.
• Responsible for control and return of assets and inventory.
• Other duties may be assigned to meet business needs.
• May provide functional guidance to colleagues.

Skills

Customer service

Communication skills

Field service operations

Education

Technical school certification

Job description

Gr8ttek, LLC is seeking a part-time Field Specialist to join its Infrastructure Delivery team. The Field Specialist will perform hardware-focused break fix services on client products and report to the Territory Supervisor.

This role requires basic to moderately complex troubleshooting and decision-making per department guidelines. Key responsibilities include providing break fix support, effective communication, and handling service calls, asset control, and administrative tasks.