Field Service Technician: Hardware Break-Fix & Server Focus

Gr8ttek, LLC; Wenatchee (WA); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Pay per call + per diem

Dell/Lenovo Certifications

Job summary

Gr8ttek, LLC is seeking a regular Field Specialist to join its Infrastructure Delivery team. The role focuses on hardware break-fix services across client products, reporting to the Territory Supervisor, and requires basic to moderately complex troubleshooting with decisions guided by department guidelines.

Ideal candidates possess technical schooling, 1-2 years of relevant experience, and the ability to travel to client locations.

Qualifications

• Requires technical school certification or equivalent and 1-2 years of relevant experience.
• Server experience is a MUST.
• Printer experience is a BONUS.
• Ability to drive to client locations.
• Ability to lift/move computer equipment up to 50 lbs.
• Valid driver’s license required.
• Reliable transportation with registration and insurance.
• Must own a basic repair toolkit.

Responsibilities

• Provide customer break-fix support for designated equipment.
• Communicate clearly in written and verbal form.
• Demonstrate excellent customer service skills.
• Accept and complete all service calls assigned.
• Complete administrative tasks associated with each call.
• Control and return of assets and inventory.
• Other duties as needed to meet business requirements.
• May provide guidance to colleagues.

Skills

Customer service

Communication

Troubleshooting

Education

Technical school certification

Tools

Repair toolkit

Job description

Gr8ttek, LLC is seeking a regular Field Specialist to join its Infrastructure Delivery team. The role focuses on hardware break-fix services across client products, reporting to the Territory Supervisor, and requires basic to moderately complex troubleshooting with decisions guided by department guidelines.

Ideal candidates possess technical schooling, 1-2 years of relevant experience, and the ability to travel to client locations.