Field IT Support Specialist - Travel-Ready & Onsite Expert

Interstates; Sioux Falls (SD); Presencial; USD 52 000 - 65 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Competitive pay

401(k)

Health, dental, and vision insurance

Vacation

Performance bonus

Career paths

Career coaches

Resumo da oferta

Interstates is seeking an IT Craft Support Specialist to deliver hands-on and remote IT support for jobsites, regional offices, and project locations across the U.S. The role requires traveling up to 50% of the time to keep hardware, software, and connectivity running reliably in field and industrial environments.

Ideal candidates have 4+ years of field IT experience, strong written communication, and the ability to create knowledge articles and SOPs for the broader IT team.

Qualificações

• Associate or bachelor's degree in Information Technology, Computer Science, or related field preferred; equivalent experience accepted.
• 4+ years of hands-on IT support experience in hardware, software, and basic networking, preferably in field, multi-site, or distributed environment.
• Working knowledge of Windows endpoints, Microsoft 365, printers, scanners, peripherals, video conferencing, and standard business applications.
• Basic networking skills to install, validate, and troubleshoot access points, switches, and site connectivity under direction.
• Ability to work independently in unstructured environments and prioritize effectively.
• Strong written communication skills to create knowledge articles, SOPs, and technical documentation.

Responsabilidades

• Provide hands-on and remote IT support for jobsites, trailers, regional offices, and project locations.
• Serve as the primary IT presence in the field for craft workers, site supervisors, and project teams.
• Troubleshoot, configure, and replace field devices including laptops, monitors, printers, scanners, iPads, and video units.
• Support basic jobsite networking and connectivity, including access points, switches, and site connectivity under direction.
• Capture field knowledge and turn it into articles, guides, and SOPs for the broader IT team.
• Coordinate with IT Support, Network Support, Systems Administration, Cybersecurity, and field leadership to align work with company standards.

Conhecimentos

Strong written communication

Independent work

Formação académica

Associate or Bachelor’s in IT/CS

Ferramentas

Windows endpoints

Microsoft 365

Printers/Scanners

Networking basics

Meraki/Cisco

ITSM tools (Freshservice/ServiceNow)

Descrição da oferta de emprego

Interstates is seeking an IT Craft Support Specialist to deliver hands-on and remote IT support for jobsites, regional offices, and project locations across the U.S. The role requires traveling up to 50% of the time to keep hardware, software, and connectivity running reliably in field and industrial environments.

Ideal candidates have 4+ years of field IT experience, strong written communication, and the ability to create knowledge articles and SOPs for the broader IT team.