Field IT Support Specialist – Travel-Ready

OSTTRA Group; Missouri City (TX); On-site; USD 55,000 - 85,000; Full time

Benefits offered by this job

Medical, Dental, Vision & Life

401(k) with Company Match + Profit 100

Paid Time Off & Holidays

Wellness, EAP & Educational Assistance

Job summary

Ben E. Keith Company is seeking a Branch IS Support Specialist to support information technology systems across branch locations, ensuring efficient technical and operational guidelines are met.

The role involves on-site and remote support to BEK personnel, setup of hardware/software, and 24/7 assistance for branch teams. You will train users on internal systems and office applications, manage inventories, and assist in maintenance of servers and AD environments, with travel to remote sites

Qualifications

• Associate/Technical Degree or recent work experience required.
• At least 5 years of experience required.
• Travel is required to remote sites throughout assigned territory.
• Proficient in use of technology, including Microsoft Office.
• Valid Driver License.

Responsibilities

• Provide phone and on-site technical support to BEK personnel to maintain efficiency in technical operations.
• Install, configure, troubleshoot, and repair hardware and software (desktops, laptops, printers, scanners, networking equipment, telephony, and audio/visual).
• Perform laptop setup and imaging for DSRs and other laptop users.
• Provide 24X7 technical support for all branch personnel, including remote sales offices, sales representatives, and customers.
• Perform classroom training and support for users of all software applications.
• Train BEK personnel on relevant internal systems and common office applications to ensure the proper use of technology.
• Train and provide expert assistance in the use of common office productivity applications, such as Microsoft Office.
• Learn and assist users with BEK internal specialized software applications.
• Perform management and maintenance of systems and provide backup support as required by the Branch IS Manager.
• Maintain servers with Server 2003 and perform basic network administration tasks in an Active Directory environment.
• Help maintain accurate equipment and software inventory records.
• Serve as backup to the Branch I.S. Manager and assist Branch I.S. Sales Support Specialist as required.
• Provide support to the sales team to ensure internal applications are adequately maintained for use.
• Conduct remote and on-site technical support and training for all direct order entry sales applications.
• Perform set up internet and intranet applications, including Keith Business Intelligence (KBIT), KeithNet, Keith Power Sell (KPS), and E-Advantage.
• Assist DSRs in marketing Ben E. Keith technology services to customers by performing presentations and demos as required.]
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Skills

Excellent PC skills

Microsoft Office

Valid Driver License

Education

Associate/Technical Degree or recent equivalent work experience

Job description

Ben E. Keith Company is seeking a Branch IS Support Specialist to support information technology systems across branch locations, ensuring efficient technical and operational guidelines are met.

The role involves on-site and remote support to BEK personnel, setup of hardware/software, and 24/7 assistance for branch teams. You will train users on internal systems and office applications, manage inventories, and assist in maintenance of servers and AD environments, with travel to remote sites