Brch I.S. Technical Supprt Spc

Ben-E.-Keith; Missouri City (TX); On-site; USD 55,000 - 75,000; Full time

Job summary

Ben-E.-Keith is seeking a Branch IS Support Specialist to maintain and support IT systems across branch locations. The role covers on-site and remote support, hardware/software installation, imaging, and 24x7 assistance for branch personnel and remote offices.

The ideal candidate has 5+ years experience, a technical degree or equivalent, and is proficient with Microsoft Office and internal BEK applications. Travel is required within the territory to remote sites.

Qualifications

• Associate/Technical Degree or equivalent experience required.
• At least 5 years of experience.
• Proficient in Microsoft Office and general PC skills.
• Willingness to travel to remote sites within territory.
• Ability to learn and use internal applications (KPS, KBIT, KeithNET, E-Advantage).
• Valid Driver License.

Responsibilities

• Provide phone and on-site technical support to BEK personnel.
• Install, configure, troubleshoot, and repair hardware/software.
• Perform laptop setup and imaging for users.
• Provide 24x7 technical support for branch personnel and remote offices.
• Train users on software and internal systems.
• Maintain inventory and assist Branch IS Manager as needed.
• Support sales team with internal applications and remote order entry tools.

Skills

Excellent PC skills

Microsoft Office

Travel availability

Quick learner

Education

Associate/Technical Degree or recent equivalent work experience

Tools

KeithNet

KBIT

KPS

E-Advantage

Job description

The purpose of the Branch IS Support Specialist is to support all of the information technology systems within branch locations to ensure efficient technical and operational guidelines are met and maintained.

• Provide phone and on-site technical support to BEK personnel to maintain efficiency in technical operations.
• Install, configure, troubleshoot, and repair hardware and software (desktops, laptops, printers, scanners, networking equipment, telephony, and audio/visual).
• Perform laptop setup and imaging for DSRs and other laptop users.
• Provide 24X7 technical support for all branch personnel, including remote sales offices, sales representatives, and customers.
• Perform classroom training and support for users of all software applications.
• Train BEK personnel on relevant internal systems and common office applications to ensure the proper use of technology.
• Train and provide expert assistance in the use of common office productivity applications, such as Microsoft Office.
• Learn and assist users with BEK internal specialized software applications.
• Perform management and maintenance of systems and provide backup support as required by the Branch IS Manager.
• Maintain servers with Server 2003 and perform basic network administration tasks in an Active Directory environment.
• Help maintain accurate equipment and software inventory records.
• Serve as backup to the Branch I.S. Manager and assist Branch I.S. Sales Support Specialist as required.
• Provide support to the sales team to ensure internal applications are adequately maintained for use.
• Conduct remote and on-site technical support and training for all direct order entry sales applications.
• Perform set up internet and intranet applications, including Keith Business Intelligence (KBIT), KeithNet, Keith Power Sell (KPS), and E-Advantage.
• Assist DSRs in marketing Ben E. Keith technology services to customers by performing presentations and demos as required.

Job Qualifications:

• Excellent PC skills
• Associate/Technical Degree or recent equivalent work experience required
• At least 5 years of experience required
• Travel is required to remote sites throughout assigned territory
• Proficient in use of technology, including Microsoft Office
• Ability to learn and use relevant internal applications, such as , KPS, KBIT, KeithNET, and E-Advantage
• Valid Driver License
• Associate/Technical Degree or recent work experience required