IT Applications Support Specialist — Training & Field Travel

Hunterdon Brewing Co.; Kingston (MA); Hybrid; USD 55,000 - 78,000; Full time

Job summary

Sheehan Family Companies seeks a technically skilled IT Support Specialist for on-site operations in Kingston, MA. The role covers software/hardware support, VIP routing system, and warehouse tech like Voice Pick devices.

Occasional travel to remote sites and after-hours availability are required. Qualifications include a Bachelor’s degree and 3 years in IT, strong customer service, and proficiency with Microsoft and Google suites.

Qualifications

• Bachelor’s degree required (College Transcripts required)
• 3 years of IT industry experience
• Excellent customer support, communication and service skills
• Experience with Windows operating systems
• Experience in consumer distribution systems preferred
• Working knowledge of Microsoft Suite & Google Workspace
• Experience with hardware troubleshooting, MDM, and Active Directory
• Off-hours accessibility on a rotating schedule
• Overnight travel to remote sites as needed
• Familiarity with AI powered reporting tools and solutions

Responsibilities

• Diagnose and resolve software issues, system errors, and general computer problems
• Provide support for Company's Route Accounting System (VIP)
• Provide support for warehouse management systems and operations tech including iPhones, iPads, Voice Pick equipment
• Provide support for Sales Applications, Sales Reporting, Connect
• Support additional company-used applications including Microsoft Suite, Omnitracs, Nexus, UKG and other regularly used software applications
• Refer major hardware or software problems to vendors or technicians for service; install and perform minor repairs
• Understand servers and network components; basic troubleshooting; know when to contact network staff
• Setup employees’ system access, email access and user security within software
• Assist with company projects, develop and deploy project plans; communicate with stakeholders
• Capable of learning from vendors and company knowledge base
• Train employees on the use of specific applications and tools
• Travel to remote sites to offer support, training and project leadership
• Maintain a professional, end-user focused disposition
• Ensure alignment with end-user goals and business/process goals

Skills

Windows OS

Active Directory

Microsoft Suite

Google Workspace

Customer Support

Communication

Training End Users

Problem Solving

Server/Network Basics

Education

Bachelor’s degree

Tools

VIP

Omnitracs

Nexus

UKG

Job description

Sheehan Family Companies seeks a technically skilled IT Support Specialist for on-site operations in Kingston, MA. The role covers software/hardware support, VIP routing system, and warehouse tech like Voice Pick devices.

Occasional travel to remote sites and after-hours availability are required. Qualifications include a Bachelor’s degree and 3 years in IT, strong customer service, and proficiency with Microsoft and Google suites.