Field IT Support & Networking Specialist

GFL Environmental Inc.; Mokena (IL); On-site; USD 60,000 - 85,000; Full time

Job summary

GFL Environmental Inc. is seeking a Field Support Analyst to provide Level 2 IT support and regional network administration.

Reporting to the IT Service Support Regional Manager, you will act as a critical liaison between end-users and the broader IT organization. Key responsibilities include onsite and remote troubleshooting for hardware, software, and network configurations, administering networks and systems software, and leading upgrades for large-scale initiatives.

Qualifications

• Education: Graduate degree in Computer Science, Engineering, or related field.
• Experience: 2+ years in End User services (large team support) and IT service providers.
• Technical Skills: Proficiency in Google Workspace and ServiceNow; A+ or MCSA certifications preferred.
• Soft Skills: Strong analytical troubleshooting, decisive judgment under pressure, and excellent interpersonal skills.
• Travel: Ability to travel approximately 30% to regional business sites.

Responsibilities

• Provide onsite and remote troubleshooting for hardware, software, and network configurations.
• Administer computer networks and systems software; evaluate and implement new productivity tools.
• Build relationships with senior management to align IT services with business needs.
• Lead technical consulting for upgrades and support large-scale strategic initiatives.
• Manage asset inventory, vendor contracts, and knowledge base documentation.
• Resolve complex cross-technology incidents and manage customer expectations during outages.

Education

Graduate degree in CS/Engineering

Tools

Google Workspace

ServiceNow

A+ or MCSA certifications

Job description

GFL Environmental Inc. is seeking a Field Support Analyst to provide Level 2 IT support and regional network administration.

Reporting to the IT Service Support Regional Manager, you will act as a critical liaison between end-users and the broader IT organization. Key responsibilities include onsite and remote troubleshooting for hardware, software, and network configurations, administering networks and systems software, and leading upgrades for large-scale initiatives.