Regional IT Field Support Specialist II

Enviva Lp

Raleigh (NC)

On-site

USD 70,000 - 95,000

Full time

14 days+

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Job summary

Enviva LP is seeking a Regional Support Specialist II to deliver comprehensive IT support for our plants, ports, and staff. You will diagnose and fix issues on Windows and Apple devices, install hardware and software, and ensure ticket resolution is aligned with our SLA targets.

The role emphasizes remote access and desk-side support, with responsibilities for scale/kiosk systems, documentation, and security policy adherence.

Qualifications

5+ years of experience supporting end users.
Extensive Microsoft Office troubleshooting experience, especially Excel and Outlook.
SharePoint, OneDrive, and Office 365 admin support experience preferred.
Excellent verbal and written communication with all staff levels.
Knowledge of laptops, desktops, and networking hardware.
Experience with Apple products including iOS/macOS preferred.

Responsibilities

Apply ITIL methodologies to assist users, troubleshoot Windows, cloud systems, and basic network issues.
Diagnose and resolve Office 365/Exchange ActiveSync on mobile platforms.
Maintain scale and kiosk systems hardware and software in plants/ports.
Document incidents and resolutions in the incident management platform.
Provide remote and on-site troubleshooting across devices (laptops/desktops/printers).
Deliver training and premium end-user support, including AV meeting support.