Field IT Support Analyst II – End-User Specialist

GFL Environmental Inc.; Kansas City (MO); On-site; USD 55,000 - 75,000; Full time

Job summary

GFL Environmental Inc. is seeking an IT Field Support Analyst in Kansas City, Missouri. This crucial role focuses on providing technical support to end users, maintaining computer networks, and ensuring effective IT operations. The ideal candidate should have a graduate degree in a relevant field, along with certifications like A+ and MCSA, and at least five years of experience in end-user services. Strong analytical skills and a customer-oriented attitude are essential for success in this position.

Qualifications

• 5+ years of End User services experience with large teams.
• Ability to conduct research into application development issues.
• Knowledge of existing and emerging hardware and software technologies.

Responsibilities

• Provide desk side and remote technical assistance to end users.
• Maintain and administer computer networks and related computing environments.
• Create, monitor, and enforce policies and procedures.

Skills

End User services experience

Strong analytical skills

Problem solving

Customer service orientation

Relationship building

Education

Graduate degree in Computer Science or related discipline

A+ Certification

MCSA Certification

Job description

GFL Environmental Inc. is seeking an IT Field Support Analyst in Kansas City, Missouri. This crucial role focuses on providing technical support to end users, maintaining computer networks, and ensuring effective IT operations. The ideal candidate should have a graduate degree in a relevant field, along with certifications like A+ and MCSA, and at least five years of experience in end-user services. Strong analytical skills and a customer-oriented attitude are essential for success in this position.