Field IT Support Lead — Regional Networks & Projects

GFL Industries; Mokena (IL); On-site; USD 55,000 - 85,000; Full time

Job summary

GFL Industries seeks a Field Support Analyst to deliver Level 2 IT support and regional network administration. You will liaise between end-users and IT, coordinating with the IT Service Support Regional Manager for service delivery.

Responsibilities include troubleshooting, infrastructure management, and project leadership for upgrades. Travel to regional sites ~30% is required, with strong analytical and interpersonal skills essential.

Qualifications

• Graduate degree in Computer Science, Engineering, or related field.
• 2+ years in End User services with large team support and IT service providers.
• Proficiency in Google Workspace and ServiceNow; A+ or MCSA certifications preferred.
• Willingness to travel up to 30% to regional sites.

Responsibilities

• Provide onsite and remote troubleshooting for hardware, software, and network configurations.
• Administer computer networks and systems software; evaluate and implement new productivity tools.
• Build relationships with senior management to align IT services with business needs.
• Lead technical consulting for upgrades and support large-scale strategic initiatives.
• Manage asset inventory, vendor contracts, and knowledge base documentation.
• Resolve complex cross-technology incidents and manage customer expectations during outages.

Skills

Google Workspace

ServiceNow

A+/MCSA certifications

Analytical troubleshooting

Decisive judgment under pressure

Interpersonal skills

Education

Graduate degree in Computer Science, Engineering, or related field

Job description

GFL Industries seeks a Field Support Analyst to deliver Level 2 IT support and regional network administration. You will liaise between end-users and IT, coordinating with the IT Service Support Regional Manager for service delivery.

Responsibilities include troubleshooting, infrastructure management, and project leadership for upgrades. Travel to regional sites ~30% is required, with strong analytical and interpersonal skills essential.