Field IT Support Pro: Onsite Tech & Projects

YDU JC Air Cond & Ref Inc.- Dubai; Milwaukee, Northern (WI, KY); Hybrid; USD 60,000 - 70,000; Full time

Benefits offered by this job

Salary bonus

Paid time off

401K

Medical insurance

Dental insurance

Vision insurance

On-the-job training

Team environment

Zero Harm safety

Job summary

Johnson Controls is seeking a Field IT Specialist to install hardware, deliver software and local infrastructure support, and act as a regional IT escalation point. You will help identify project demands, manage PC lifecycles, and liaise with internal and third-party support teams.

The role requires a degree in CS or related field and about 5 years of IT support experience, with travel to field sites and satellites as needed. Competitive benefits and growth opportunities are offered.

Qualifications

• Degree in Computer Science or related field is preferred, or equivalent experience
• 5 years of IT Support experience is preferred

Responsibilities

• Conduct hardware installation and provide ongoing support (e.g., PCs, tablets, mobility devices, printers, specialized devices)
• Provide software support and local infrastructure service support (e.g., server, network and VOIP)
• Assist in identifying and capturing Enterprise and BU project demand (e.g., planned & unplanned)
• Provide Tech Hut services in region
• Execute PC lifecycle management and perform asset management tasks as required by Corporate IT
• Provide onsite Smart Hands (e.g., support and liaison with 3rd party & internal JCI Support teams)
• Support Identity and Access Management requests (e.g., provisioning, de-provisioning, access validation, authentication, network share, and troubleshooting)
• Support local IT security compliance (e.g., commsroom set-up, maintenance, and access) as needed
• Assist compliance teams with audit tasks
• Provide satellite office support and travel for field visits, when needed
• Support vendor management as needed
• Support IT procurement as needed
• Serve as IT escalation point in region for internal customers with issues related to IT systems, software, and hardware, in cases where Service Desk cannot resolve the problem
• Deliver Field IT Services in accordance with SLT’s using JCI Service Management toolset
• Proactively communicate and provide updates to customers
• Provide differentiated SLAs for customer-related requests or incidents

Skills

IT Support

Education

Computer Science degree or related field

Job description

Johnson Controls is seeking a Field IT Specialist to install hardware, deliver software and local infrastructure support, and act as a regional IT escalation point. You will help identify project demands, manage PC lifecycles, and liaise with internal and third-party support teams.

The role requires a degree in CS or related field and about 5 years of IT support experience, with travel to field sites and satellites as needed. Competitive benefits and growth opportunities are offered.