Field IT Engineer: On-Site Tech Lead (Travel 50%)

Socket.dev; West Palm Beach (FL); On-site; USD 95,000 - 130,000; Full time

Benefits offered by this job

Medical benefits

Flexible work model

Bonuses

Job summary

Forgen is seeking an IT Field Engineer based in West Palm Beach, FL, to own site IT deployments, hardware support, and connectivity across active project sites and offices. This role serves as the on-site technology lead for new site mobilizations, ISP coordination, and end-to-end jobsite connectivity.

The position operates with autonomy and collaborates with IT Infrastructure and Service Desk teams. Ideal candidates have 3–5 years of IT field experience, strong networking and Windows/365

Qualifications

• Associate’s or Bachelor’s degree in Information Technology, Computer Science, or a related field; equivalent experience considered
• 3-5 years of IT support experience (phone, in-person, and remote)
• 2+ years of network infrastructure support experience

Responsibilities

• Travel to active project sites to provide IT support, troubleshoot issues, and represent the IT team on the ground
• Serve as the primary escalation point for the IT Service Desk on complex or unresolved field and site issues
• Lead jobsite technology coordination from mobilization through demobilization, including setup, ongoing support, and teardown
• Meet with project executives, site superintendents, and staff to assess and coordinate IT needs
• Assist with IT setup for new offices and project locations, including conference room and collaboration technology
• Coordinate with local vendors for low-voltage installs, cabling, and other on-site technology services
• Serve as a senior IT generalist, supporting a broad range of technical needs across field and office environments
• Configure and deploy high-availability, secure networks including wired infrastructure, switchgear, and wireless LAN
• Order and coordinate ISP and telecom services for new and existing jobsites; administer ISP and vendor contracts and billing
• Set up and configure Wi-Fi, Starlink, cellular hotspots, and other alternative connectivity solutions
• Troubleshoot complex network connectivity issues and drive root cause analysis to resolution
• Work with the IT Infrastructure team to develop and maintain network standards, configurations, and deployment procedures
• Support network equipment, phone systems, and other IT infrastructure across jobsite and office locations
• Maintain and manage network equipment inventory in coordination with logistics and the rental yard
• Install, configure, and support printers including IP-based printing and print server administration
• Image, configure, and deploy laptops, desktops, and other endpoint devices
• Support and troubleshoot jobsite-connected tools, AV/conference room systems, and office equipment
• Track and maintain asset inventory of IT equipment across job sites and office locations
• Support Windows 10 and Windows 11 environments across field and office deployments
• Provide support for Microsoft 365 applications and services
• Support and maintain Active Directory and Microsoft Entra (Azure AD) environments
• Participate in software installations, upgrades, and patching cycles using update management tools
• Participate in the creation and maintenance of IT standards, procedures, and documentation
• Function as Level 3 escalation for the IT Service Desk; resolve complex issues and document resolution paths for reuse
• Train and mentor Service Desk staff and field team members on products, procedures, and best practices
• Participate in the IT root cause analysis process and contribute to problem management knowledge base
• Keep peers and management informed of trends, significant problems, and customer-impacting issues
• Log and track issues using the problem management system; maintain accurate history records and related documentation
• Any other task or duty as assigned or required

Skills

IT support

Network troubleshooting

Field engineering

Vendor coordination

Documentation

Education

Associate’s or Bachelor’s degree in IT or related field

Tools

Microsoft 365

Active Directory

Microsoft Entra (Azure AD)

Cisco Meraki

Windows 10/11

Job description

Forgen is seeking an IT Field Engineer based in West Palm Beach, FL, to own site IT deployments, hardware support, and connectivity across active project sites and offices. This role serves as the on-site technology lead for new site mobilizations, ISP coordination, and end-to-end jobsite connectivity.

The position operates with autonomy and collaborates with IT Infrastructure and Service Desk teams. Ideal candidates have 3–5 years of IT field experience, strong networking and Windows/365