Field IT Support Specialist – Travel-Ready & Networked

Insight Global; Venice (FL); On-site; USD 60,000 - 80,000; Full time

Job summary

Insight Global is hiring for a role focused on IT support in Venice, Florida. Candidates will provide IT service delivery, manage troubleshooting issues, and coordinate with field service partners. The ideal candidate will have a Bachelor's degree in a relevant field and at least 5 years of experience in a similar role.

The position may require travel up to 25% across various regions and a valid driver's license. Strong communication and customer service skills are essential.

Qualifications

• A minimum of 5 years of related work experience.
• Knowledge and/or experience with mobile technologies is a plus.
• ITIL Foundations Certification preferred.

Responsibilities

• Support and ensure delivery of IT services to the business.
• Triage issues and service requests.
• Coordinate Field Service Partners for scheduling.

Skills

Customer support

Field experience

Networking

Microsoft technologies

Problem-solving

Customer service

Education

Bachelor's degree in related field

Tools

Microsoft Office 365

Windows 10/11

SharePoint

Job description

Insight Global is hiring for a role focused on IT support in Venice, Florida. Candidates will provide IT service delivery, manage troubleshooting issues, and coordinate with field service partners. The ideal candidate will have a Bachelor's degree in a relevant field and at least 5 years of experience in a similar role.

The position may require travel up to 25% across various regions and a valid driver's license. Strong communication and customer service skills are essential.