Field IT Support Intern

Jobtailor; Austin (TX); On-site; USD 40,000 - 60,000; Full time

Job summary

Jobtailor is seeking a Field IT Support Technician to serve as the on-site IT contact for field staff and project sites. You will manage tickets, resolve incidents, and support devices via Azure Intune, Microsoft 365, and VPNs.

The role requires installing and troubleshooting network gear, printers, and on-site cabling in a rugged construction environment. Ideal candidates are pursuing a degree in IT or computer engineering with strong communication, time management, and problem-solving skills.

Qualifications

• Pursuing a degree in Information Technology or related field.
• Familiarity with Windows environments, networking protocols, and IT infrastructure.
• Ability to diagnose and resolve IT issues swiftly.
• Understanding of TCP/IP, DNS, DHCP, VPNs, VLANs, routing, and switching.
• Experience with Microsoft 365, Azure AD, and Intune device management.
• Adherence to documented IT-related policies and procedures.
• Hands-on experience with Cisco, Cisco Meraki, and/or Ubiquiti networking equipment is a plus.
• Previous IT helpdesk experience is a plus.
• Effective communication, time management, and independent problem-solving skills.
• Excellent verbal and written communication; strong organizational and teamwork skills.

Responsibilities

• Support the Field IT Support Engineer as an IT point of contact for field staff.
• Manage tickets and resolve incidents in a timely manner.
• Support user devices via Azure Intune
• Resolve issues involving Windows devices, software, and Microsoft 365 apps.
• Set up, maintain, and troubleshoot wired and wireless connectivity at job sites.
• Deploy and support routers, switches, access points, firewalls, and mobile network hardware.
• Handle cabling, field installations, and on-site evaluations of network layout and performance.
• Configure and support network printers at construction trailers, including connectivity and driver installation.

Skills

IT Support

Windows Environments

Azure Intune

Networking Fundamentals

Cisco Networking Equipment

Education

Current IT/CS degree student

Tools

Cisco Meraki

Ubiquiti Equipment

Microsoft 365

Azure Active Directory

Intune

Job description

• Support the Field IT Support Engineer as an IT point of contact for field staff
• Manage tickets and resolve incidents in a timely manner
• Support user devices via Azure Intune
• Resolve issues involving Windows devices, software, and Microsoft 365 applications including Teams and Outlook
• Set up, maintain, and troubleshoot wired and wireless connectivity at job sites
• Deploy and support routers, switches, access points, firewalls, and mobile network hardware throughout site mobilization
• Handle cabling, field installations, equipment upgrades, and on-site evaluations of network layout and performance
• Configure and support network printers in construction trailers, including connectivity, driver installation, and user access
• Maintain documentation, network diagrams, and inventory records for job-site IT assets and configurations
• Enforce IT and physical security standards at project sites

Requirements

• Currently pursuing a degree in Information Technology, Computer Engineering, or a related field
• Familiarity with Windows Environments, networking protocols, and IT infrastructure
• Ability to diagnose and resolve IT issues swiftly and effectively
• Understanding of networking fundamentals: TCP/IP, DNS, DHCP, VPNs, VLANs, routing, and switching
• Familiarity with Microsoft 365, Azure Active Directory, and Intune device management
• Adherence to documented IT-related policies and procedures
• Hands-on experience with Cisco, Cisco Meraki, and/or Ubiquiti networking equipment is a plus
• Previous work or intern experience in an IT helpdesk or IT support role is a plus
• Effective communication, time management, and independent problem-solving skills
• Excellent verbal and written communication skills
• Strong organizational skills with high attention to detail
• Strong interpersonal skills and ability to work well within a team
• Punctual and reliable with a commitment to daily attendance
• Ability to maintain confidentiality of sensitive company information
• Self-driven and adaptable
• Comfortable frequently standing or moving around a heavy construction environment
• Able to occasionally move boxes and equipment weighing up to 40 pounds
• May work in confined or elevated spaces, including occasional ladder use
• Able to work amid loud noise, varying weather conditions, and rugged or uneven environments, including extreme heat or cold
• Must wear steel-toe work boots or equivalent and Personal Protective Equipment (PPE) when on-site

Core Competencies

Demonstrates proficiency in IT support, including troubleshooting Windows environments, managing Azure Intune, and configuring network devices. Capable of maintaining IT security standards and documentation while effectively communicating with field staff.

Highest-signal resume keywords

• IT Support
• Windows Environments
• Azure Intune
• Networking Fundamentals
• Cisco Networking Equipment

ATS Optimization Keywords

Hard Skills

• Troubleshooting
• Network Configuration
• Device Management
• TCP/IP
• DNS
• DHCP
• VPNs
• VLANs
• Routing
• Switching

Soft Skills

• Effective Communication
• Time Management
• Problem-Solving
• Organizational Skills
• Interpersonal Skills

Industry Keywords

• IT Infrastructure
• Field Installations
• IT Security Standards
• Job-Site IT Assets
• Construction Environment

Tools & Technologies

• Microsoft 365
• Azure Active Directory
• Cisco Meraki
• Ubiquiti Equipment
• Network Printers