Desktop Support Specialist

Jobtailor

Salt Lake City (UT)

On-site

USD 45,000 - 60,000

Full time

3 days ago

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Job summary

Jobtailor is seeking a capable Level 1 IT Helpdesk professional in Salt Lake City to provide phone, remote, and on-site support across Windows, Mac, printers, and mobile devices.

You will manage incidents from first contact to resolution, assist onboarding/offboarding, and coordinate with global IT teams and vendors as needed. A 2–5 year background in helpdesk and an IT-related degree are preferred.

Qualifications

2–5 years of experience in Helpdesk, Service Desk, or a similar IT support role.
Associate degree or higher in Information Technology, Computer Science, or a related field preferred; relevant hands-on experience may be considered in lieu of a degree.
Strong hands-on knowledge of Mac and Windows PCs, laptops, hardware, software, peripherals, and desktop troubleshooting.
Basic understanding of networking and IT infrastructure concepts (LAN/Wi‑Fi, VPN, TCP/IP, DNS, DHCP).
Familiarity with Microsoft 365, OneDrive, and common enterprise tools.
Strong troubleshooting, analytical, and problem-solving skills.
Ability to prioritize and manage multiple incidents in a fast-paced environment.

Responsibilities

Provide Level 1 IT support via phone, remote tools, ticketing system, and onsite.
Own and close support requests from initial contact to resolution.
Diagnose and resolve issues across Windows, Mac, hardware, printers, and mobile devices.
Initial troubleshooting for Wi‑Fi, LAN, VPN, and connectivity issues.
Assist with onboarding and offboarding of employees.

Skills

Customer-Service

Proactive Mindset

Analytical Skills

Problem-Solving

Education

Associate degree / higher in IT

Tools

SAP

Salesforce

ServiceMax

Enovia

IT ticketing systems

Job description

Provide responsive Level 1 IT support through phone, remote-access tools, the ticketing system, and onsite assistance
Own support requests from initial contact through resolution, including follow-up and escalation
Diagnose and resolve issues involving Windows and Mac computers, operating systems, software, hardware, printers, peripherals, and mobile devices
Perform initial troubleshooting for Wi‑Fi, LAN, VPN, connectivity, and system‑access issues
Provide Level 1 support for Microsoft 365, SAP, Salesforce, ServiceMax, Enovia, and other corporate systems
Respond to and escalation potential security incidents, phishing attempts, suspicious activity, compromised accounts, and endpoint security alerts
Administer user accounts, system access, permissions, and authentication
Support IT-related employee onboarding and offboarding
Install, configure, maintain, upgrade, and replace computers, software, hardware, and IT equipment
Provide technical support for printers, meeting-room technology, and enterprise video‑conferencing systems
Document, prioritize, track, and update incidents and service requests in the IT ticketing system
Identify recurring or emerging technical issues and coordinate solutions with appropriate IT teams
Coordinate with global IT teams and external vendors as needed

Requirements

2–5 years of experience in Helpdesk, Service Desk, or a similar IT support role
Associate degree or higher in Information Technology, Computer Science, or a related field preferred; relevant hands‑on experience may be considered in lieu of a degree
Strong hands‑on knowledge of Mac and Windows‑based PCs, laptops, hardware, software, peripherals, and desktop troubleshooting
Basic understanding of networking and IT infrastructure concepts, including LAN/Wi‑Fi, VPN, TCP/IP, DNS, and DHCP
Basic experience with Active Directory / Entra ID, user accounts, permissions, access rights, and authentication‑related issues
Familiarity with Microsoft 365, OneDrive, and common enterprise tools
Basic cybersecurity awareness, including recognizing phishing, suspicious activity, compromised accounts, and endpoint security issues
Strong customer‑service orientation and interpersonal skills
Proactive, hands‑on, self‑driven mindset with strong ownership
Willingness to learn and adapt to new technologies, systems, and processes
Strong troubleshooting, analytical, and problem‑solving skills
Ability to prioritize and manage multiple incidents and requests in a fast‑paced environment
Good verbal and written communication skills
Ability to work effectively with local and global IT teams
Flexibility to provide occasional after‑hours or weekend support when business needs require it
Experience in a Helpdesk / Service Desk / Call Center environment is a plus
Experience with IT ticketing or Service Desk systems is a plus
Familiarity with SAP, Salesforce, ServiceMax, Enovia, or other enterprise applications is a plus
Experience supporting Mac, iOS, Android, printers, meeting‑room technology, and video‑conferencing solutions is a plus
Experience working in a global corporate environment is a plus

Core Competencies

Demonstrates strong technical support capabilities for Windows and Mac systems, including troubleshooting, user account management, and familiarity with enterprise applications like Microsoft 365 and SAP. Possesses a proactive approach to problem-solving and effective communication skills to support IT operations in a fast‑paced environment.

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