Field IT Support Engineer - Multi-Site Ops Tech

Socket.dev; Las Vegas (NV); On-site; USD 32,000 - 51,000; Full time

Job summary

Amazon is seeking an IT Support Associate II to assist the operations team in resolving technical problems within Amazon operations facilities across a defined geographical area. You will support IT infrastructure, troubleshoot devices, and engage in ongoing learning and career development opportunities.

Starting pay aligns with the role and location, with comprehensive benefits from Day 1 and opportunities to travel between facilities.

Qualifications

• Experience troubleshooting integrated and interdependent computer systems.
• Experience in a dynamic environment with a high degree of customer service.
• 1+ years of Windows, Mac or Linux Operating systems support experience or equivalent.
• Ability to lift up to 49 pounds and perform physically demanding tasks as part of shift.

Responsibilities

• Allocating, maintaining, and troubleshooting IT equipment used in Amazon Operations facilities.
• Handling support requests and procedures across the network.
• Assisting in training new hires.
• Continuous learning of new technologies.
• Supporting customers from multiple buildings in the area, as well as remote customers.
• Traveling within your local or regional area to support our customers.

Skills

Troubleshooting

Customer service

OS support

Physical ability

Job description

Amazon is seeking an IT Support Associate II to assist the operations team in resolving technical problems within Amazon operations facilities across a defined geographical area. You will support IT infrastructure, troubleshoot devices, and engage in ongoing learning and career development opportunities.

Starting pay aligns with the role and location, with comprehensive benefits from Day 1 and opportunities to travel between facilities.