Field IT Support Engineer – Back fill (Temporary)

TECEZE; Duluth (GA); On-site; USD 40,000 - 60,000; Full time

Job summary

A technology services company is seeking a Field IT Support Engineer (temporary) to provide onsite support during the absence of the primary engineer. Responsibilities include troubleshooting hardware/software issues, managing user requests, and maintaining the IT infrastructure. Candidates should possess strong knowledge of Windows OS and basic networking, with L1/L2 IT support experience preferred. Effective communication and customer service skills are essential. This role offers a unique opportunity to engage in various IT troubleshooting tasks.

Qualifications

• 1-3 years of L1/L2 IT support experience is preferred.
• Strong knowledge of Windows OS and basic networking is required.
• Experience with ServiceNow or similar ticketing tools is advantageous.

Responsibilities

• Provide onsite L1/L2 IT support for all users during primary engineer’s absence.
• Troubleshoot and resolve issues related to desktops, laptops, printers, and network connectivity.
• Manage ticketing activities using ServiceNow.

Skills

L1/L2 IT support experience

Strong knowledge of Windows OS

Hands-on experience with ServiceNow

Hardware troubleshooting expertise

Good communication skills

Job description

Field IT Support Engineer – Back fill (Temporary)

Job Title: Field IT Support Engineer – Back fill (Temporary)

Duration: Temporary / Contract

Job Summary:

The Field IT Support Engineer (Backfill) will provide temporary onsite technical support to ensure uninterrupted IT operations during the absence of the primary support engineer. This role involves troubleshooting hardware/software issues, handling user requests, and maintaining IT infrastructure.

Basic knowledge of network devices including switches, routers, and wireless access points (preferably Cisco, Riverbed).

Understanding of VLAN configurations, including assigning switch ports to specific VLANs.

Ability to patch phone ports to network switches as required.

Basic troubleshooting of Avaya VoIP phones, including simple configuration checks.

Troubleshoot fiber link issues between switches; identify visible errors and clearly communicate findings to remote support teams.

Ability to troubleshoot and replace network switch chassis blades when necessary.

Key Responsibilities:

• Provide onsite L1/L2 IT support for all users during primary engineer’s absence.
• Troubleshoot and resolve issues related to desktops, laptops, printers, network connectivity, and mobile devices.
• Support M365, Outlook, Teams, OneDrive, and user account management.
• Handle Azure AD–related tasks: password resets, access issues, group assignments.
• Manage ticketing activities using ServiceNow (incident, service requests).
• Perform basic network checks (LAN/Wi‑Fi, switches, IP configurations).
• Support audio‑video (AV) systems, conference rooms, and meeting setups.
• Provide VIP support for senior leadership.
• Handle printer, scanner, and industrial scanner troubleshooting.
• Assist with system updates, installations, and replacement of faulty hardware.
• Ensure documentation and daily reporting of issues handled.

Required Skills:

• L1/L2 IT support experience (1–3 years preferred)
• Strong knowledge of Windows OS, M365, and basic networking
• Hands‑on experience with ServiceNow or similar ticketing tools
• Hardware troubleshooting expertise (laptops, desktops, printers)
• Good communication and customer‑service skills
• Ability to work independently onsite

Nice to Have:

• Experience in AV support
• Knowledge of ITIL process
• Prior field support or desktop support experience

Seniority Level: Associate

Employment Type: Temporary

Job Function: Information Technology