IT Field Engineer (Desktop & DC Hands-and-Feet Support)

Oikotechno Japan Co., Ltd; Montvale (NJ); On-site; USD 55,000 - 75,000; Full time

Job summary

Oikotechno Japan Co., Ltd. is seeking an IT Support Engineer to install, upgrade and troubleshoot Windows, Mac and mobile devices. You will manage device enrollment, configure AV equipment, and provide onsite assistance for client installations and issues in a networked environment.

Responsibilities include documenting requests, maintaining service quality, and communicating with SMEs. Strong customer service and basic networking knowledge are important for success.

Qualifications

• Entry to mid-level IT support responsibilities across Windows/Mac environments.
• Experience with device provisioning, inventory, and basic networking is a plus.
• Ability to document incidents and communicate with users and SMEs effectively.

Responsibilities

• Install, upgrade, support and troubleshoot desktop software and hardware.
• Enroll, configure and manage devices using MDM/Intune where applicable.
• Provide L1 support for AV equipment and conference room tech.
• Onsite support for client installations and troubleshooting in networked environments.
• Document requests and decisions in the IT service desk system.
• Maintain high standard of customer service and clear communication.

Skills

Desktop support

IT support engineer

Data center & infrastructure

Networking basics

Office 365 support

iMac install/move/add/change

L1 network troubleshooting

Hardware troubleshooting

Cabling: SFP, fiber, ethernet

Rack and stack / server mounting

DC operations

Asset management / IT inventory

Job description

• Install, upgrade, support and troubleshoot Windows , Mac and any other authorized desktop

software/ applications

• Install, upgrade, support and troubleshoot End User Workspace Hardware such as Desktop ,

Laptops , Printers, Mobile Devices, Video and Conferencing Equipment and any other authorized

peripheral equipment and devices

• Perform general preventative maintenance tasks on devices and software
• Enroll, configure, and manage Windows, iOS, Android, and macOS devices using Microsoft Intune

(MDM

• To follow and execute instructions provided by Subject Matter Experts
• Provide L1 support for AV equipment including meeting room displays, projectors, cameras,

microphones, speakers, and control panels

• Provide onsite hand and eye support to Client / Customer Install, upgrade, support and

troubleshooting of devices in Network and Compute environment

• To assist users with any logged IT related incident when called upon
• To take ownership of issues by carrying out problem analysis to implement temporary or

permanent fixes with the aim of restoring service to the customer as soon as possible; escalating

incidents to other support teams where necessary

• To accurately record, update and document requests using the IT service desk system
• To maintain a first class level of customer service ensuring that all customers are treated

efficiently and in an appropriate manner

• Maintain excellent verbal communication skills with the ability to communicate effectively with

technical and non-technical colleagues at all levels in the organization

• To be a highly motivated team player with the skills and ability to manage changing priorities
• To create, maintain and publish relevant support documentation in order to assist all End Users

with the quick resolution of their incidents and service requests and enable users to become more

self-sufficient

• Be willing to attend training as necessary to keep up to date with the latest technology and

internal system processes

• To attend training courses as identified and agreed for appropriate development
• To contribute towards reporting as per client / customer requirement
• Any other tasks as assigned and within the skillset of the person

Skills: hands & feet support,desktop support / it support engineer,data center & infrastructure,networking basics:,office 365 support,imac (install, move, add, change),l1 network troubleshooting,hardware troubleshooting,cabling: sfp, fiber, ethernet, patching, labeling,rack and stack / server mounting,dc operations (compute, storage, backup),asset management / it inventory