IT Field Service Technician

Pharmaclient; Kansas City (MO); On-site; USD 40,000 - 55,000; Full time

Job summary

A technology service provider is looking for an entry-level IT Service Delivery professional in Kansas City. The role involves resolving client-related technical issues and ensuring customer satisfaction through prompt service. Candidates should have an associate degree in Computer Science and a year of technical support experience. The position requires a solid understanding of computing applications and may involve working non-standard hours.

Qualifications

• Minimum of 1 year relevant direct technical support experience preferred.
• Excellent understanding of personal computers and peripherals.
• Working knowledge of networks and server infrastructure.

Responsibilities

• Research and provide technical solutions to meet user needs.
• Interact with clients to resolve technical problems.
• Ensure compliance with system patching & AV requirements.

Skills

Technical support

User account administration

Computer systems validation

Education

Associate degree in Computer Science or related discipline

Tools

MS-Office 365

Microsoft Teams

Visio

Outlook

Job description

Duration: 4 Months – Possibility to convert Temp to hire

Job Overview

The IT Service Delivery will be responsible for ensuring that client-related technical issues are resolved in a quick and proper manner. This position will require significant interaction with internal clients, IT associates, and third‑party service providers. Position requires a strong bias towards service, quality, and customer satisfaction.

Key Responsibilities

• Understands basic user technology issues and provides solutions based upon basic proven methods.
• Researches, evaluates, and provides technical solutions to address defined business requirements. Identifies alternatives and presents recommendations that meet user needs and comply with established standards.
• Interacts with clients to process basic service requests or resolve basic technical problems.
• Replaces and rebuilds hardware components as needed.
• Installs/removes/configures basic software applications.
• User account administration.
• Procurement in accordance with corporate guidelines.
• Compliance with purchasing licensing guidelines.
• Ensures compliance with system patching & AV requirements.
• General network, telecom & server support.
• Ensures call tickets are updated and closed in a timely manner. Escalates calls to Manager, Field Service and/or other teams as required.
• Responds directly to clients regarding routine requests in a timely manner.
• Typical hours of work, Mon‑Fri, first shift with potential for longer hours depending on need. Must be able to work non‑standard hours (weekends, evenings, nights) as needed.
• Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
• Good understanding of computer systems validation is desired.

Qualifications

• Associate degree in Computer Science or related discipline. Equivalent work experience or certifications will be considered.
• Minimum of 1 year relevant direct technical support experience preferred.
• Must have excellent understanding of personal computers, peripherals & associated accessories. Solid understanding of personal computing applications (MS‑Office 365, Teams, Visio, Outlook, etc.).
• Working knowledge of networks and server infrastructure.
• Good working knowledge of business applications.

Employment Details

• Seniority level: Entry level
• Employment type: Contract
• Job function: Information Technology
• Industry: Retail