Onsite Field IT Support Engineer – Temporary Backfill

TECEZE; Duluth (GA); On-site; USD 40,000 - 60,000; Full time

Job summary

A technology services company is seeking a Field IT Support Engineer (temporary) to provide onsite support during the absence of the primary engineer. Responsibilities include troubleshooting hardware/software issues, managing user requests, and maintaining the IT infrastructure. Candidates should possess strong knowledge of Windows OS and basic networking, with L1/L2 IT support experience preferred. Effective communication and customer service skills are essential. This role offers a unique opportunity to engage in various IT troubleshooting tasks.

Qualifications

• 1-3 years of L1/L2 IT support experience is preferred.
• Strong knowledge of Windows OS and basic networking is required.
• Experience with ServiceNow or similar ticketing tools is advantageous.

Responsibilities

• Provide onsite L1/L2 IT support for all users during primary engineer’s absence.
• Troubleshoot and resolve issues related to desktops, laptops, printers, and network connectivity.
• Manage ticketing activities using ServiceNow.

Skills

L1/L2 IT support experience

Strong knowledge of Windows OS

Hands-on experience with ServiceNow

Hardware troubleshooting expertise

Good communication skills

Job description

A technology services company is seeking a Field IT Support Engineer (temporary) to provide onsite support during the absence of the primary engineer. Responsibilities include troubleshooting hardware/software issues, managing user requests, and maintaining the IT infrastructure. Candidates should possess strong knowledge of Windows OS and basic networking, with L1/L2 IT support experience preferred. Effective communication and customer service skills are essential. This role offers a unique opportunity to engage in various IT troubleshooting tasks.