Field IT Support Engineer – Back fill (Temporary)Field IT Support Engineer – Back fill (Temporary)

TECEZE; Wisconsin; On-site; USD 50,000 - 70,000; Full time

Job summary

A global IT solutions provider is seeking a Field IT Support Engineer (temporary) to provide onsite technical support, ensuring uninterrupted IT operations. Responsibilities include troubleshooting hardware/software issues, managing ticketing activities, and supporting users. Ideal candidates have L1/L2 IT support experience, strong knowledge of Windows OS, and good customer service skills. This role requires working onsite in Jackson, MN.

Qualifications

• 1–3 years of L1/L2 IT support experience preferred.
• Strong knowledge of Windows OS and M365.
• Experience with troubleshooting various hardware.

Responsibilities

• Provide onsite L1/L2 IT support for all users.
• Troubleshoot issues related to desktops, laptops, and printers.
• Manage ticketing activities using ServiceNow.

Skills

L1/L2 IT support experience

Strong knowledge of Windows OS

Hands-on experience with ServiceNow

Hardware troubleshooting expertise

Good communication and customer service skills

Ability to work independently onsite

Job description

Field IT Support Engineer – Back fill (Temporary)

We are a global IT solutions and services provider, specializing in infrastructure support, managed services, cloud solutions, and cybersecurity. Our mission is to deliver reliable, scalable, and secure IT services that help businesses run efficiently.

Job Title: Field IT Support Engineer – Back fill (Temporary)

Duration: Temporary / Contract

Location: Onsite (Jackson, MN)

Job Summary: The Field IT Support Engineer (Backfill) will provide temporary onsite technical support to ensure uninterrupted IT operations during the absence of the primary support engineer. This role involves troubleshooting hardware/software issues, handling user requests, and maintaining IT infrastructure.

Technical Requirements: Basic knowledge of network devices including switches, routers, wireless access points (preferably Cisco, Riverbed); understanding of VLAN configurations; ability to patch phone ports to network switches; basic troubleshooting of Avaya VoIP phones; troubleshoot fiber link issues between switches; ability to troubleshoot and replace network switch chassis blades.

Key Responsibilities

• Provide onsite L1/L2 IT support for all users during primary engineer’s absence.
• Troubleshoot and resolve issues related to desktops, laptops, printers, network connectivity, and mobile devices.
• Support M365, Outlook, Teams, OneDrive, and user account management.
• Handle Azure AD-related tasks: password resets, access issues, group assignments.
• Manage ticketing activities using ServiceNow (incident, service requests).
• Perform basic network checks (LAN/Wi-Fi, switches, IP configurations).
• Support audio‑video (AV) systems, conference rooms, and meeting setups.
• Provide VIP support for senior leadership.
• Handle printer, scanner, and industrial scanner troubleshooting.
• Assist with system updates, installations, and replacement of faulty hardware.
• Ensure documentation and daily reporting of issues handled.

Required Skills

• L1/L2 IT support experience (1–3 years preferred)
• Strong knowledge of Windows OS, M365, and basic networking
• Hands‑on experience with ServiceNow or similar ticketing tools
• Hardware troubleshooting expertise (laptops, desktops, printers)
• Good communication and customer service skills
• Ability to work independently onsite

Nice to Have

• Experience in AV support
• Knowledge of ITIL process
• Prior field support or desktop support experience

Seniority level

Associate

Employment type

Temporary

Job function

Information Technology

Industries

Information Services