Field IT Support Technician

tildencoil; Riverside (CA); On-site; USD 27,552 - 41,328; Part time

Job summary

tildencoil is looking for a Field IT Support Technician to deliver reliable technology support to employees and jobsites. This part-time position involves providing hands-on support for hardware, software, and user accounts, while collaborating closely with the IT Manager.

The ideal candidate should possess strong customer service skills and technical expertise, along with the ability to troubleshoot and maintain IT standards. Qualifications include an IT-related degree and relevant experience in technical support.

Qualifications

• Ability to provide 1st level client support.
• Experience with hardware upgrades and deployments.
• Familiarity with IT inventory management.

Responsibilities

• Provide reliable technical support to users.
• Maintain and configure network and software accounts.
• Conduct annual preventative maintenance on PCs.

Skills

Customer service skills

Technical expertise

Organization

Follow-through

Troubleshooting

Education

Associate or bachelor’s degree in Information Technology

1-3 years experience in Field IT Support

CompTIA A+ preferred

Tools

Freshdesk

Active Directory

Office 365

VMware

Oracle Primavera Cloud

Job description

Position Title: Field IT Support Technician

Employment Terms: Part-Time, Hourly

Immediate Supervisor: IT Manager/ IT Systems Admin

Function/Overview

The Field IT Support Technician drives the delivery of reliable technology support to employees and jobsites. Working closely with the IT Manager and Systems Administrator, this role provides hands‑on support for hardware, software, user accounts, and IT infrastructure while ensuring employees have the tools and resources needed to work effectively. The successful technician takes ownership of support requests, technology deployments, and end‑user satisfaction.

Performance Expectation

The Field IT Support Technician is responsible for delivering timely and effective technical support to employees and jobsites. Success in this role is driven by strong customer service, technical expertise, responsiveness, organization, and follow‑through. The technician is expected to maintain technology standards, support IT operations, and contribute to a reliable and productive technology environment.

Core Responsibilities and Duties

• Provide 1st level client support using support help desk application (Freshdesk) and triaging and troubleshooting support tickets.
• Configure new hardware and when needed upgrade hardware using company standards. Deploy client hardware including laptops, desktops, mobile devices, and all other IT related peripheral devices to jobsites.
• Setup, configure and maintain various network and software accounts including but not limited to Active Directory, Office 365, CMiC, Oracle Primavera Cloud, MDM, and various others.
• Conduct annual Preventative Maintenance on all client PC’s.
• Conduct initial Microsoft InTune registration on all PC’s.
• Help with updating and maintaining IT inventory.
• Help with jobsite setups and demobilization to include cabling, workstation setup and printer and external hardware setup.
• This position requires travel to different jobsites located throughout Southern California. Reliable transportation is necessary.

Advanced Responsibilities

• Administer, maintain, and manage all servers in the organization including patching, scripts, VMware and network program installations.
• Monitor network, server and MDM environment and report non‑compliant devices.
• Office 365 maintenance and archiving.
• Monitor and configure disaster recovery and backup technology.

Recommended Education

• Associate or bachelor’s degree in Information Technology, Computer Science or related field
• 1-3 years’ experience in Field IT Support, Helpdesk Support, or Technical Support
• CompTIA A+ preferred

Physical Demands

This office position requires the ability to lift files, open filing cabinets and bend or stand, as necessary. Involves walking, effective communication, listening, using hands to operate office equipment. Vision abilities required for computer work, reading, writing, typing, data entry and the ability to adjust focus. The employee may be required to push, pull, lift and / or carry up to 20 pounds; attempt no greater weight without assistance. The noise level in the work environment is an active open office.