Field IT Analyst: Travel Tech Support for Facilities

Reyes Beverage Group; Alsip (IL); On-site; USD 87,000 - 109,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401K Match

PTO

Education Reimbursement

Job summary

Reyes Coca-Cola Bottling is seeking an IT support professional to serve as the primary technology resource for multiple RCCB locations. You will troubleshoot hardware, software, and network issues while supporting site projects and deployments.

Travel up to 40% within the territory and collaborate with local operations, IT teams, and vendors to ensure reliable technology performance. A degree in IS/CS or GED with experience is required.

Qualifications

• Bachelor's Degree in Information Systems, Computer Science, or a related discipline and 1–2 years of experience, or GED with 3–5+ years of experience.
• Experience supporting end-user devices, Microsoft 365, and business apps across Windows, Android, and iOS.
• Knowledge of networking fundamentals (LAN/WAN, wireless).

Responsibilities

• Serve as the primary technology support resource for assigned RCCB locations, ensuring reliable technology operations and end-user support.
• Troubleshoot and resolve hardware, software, network, wireless, mobile, and workplace technology issues.
• Support site projects, facility upgrades, automation initiatives, and technology deployments.
• Manage technology assets and hardware lifecycle: deployment, refresh, inventory, replacement.
• Partner with local operations, IT teams, and vendors to maintain performance and drive issue resolution.
• Document support activities, identify recurring issues, contribute to continuous improvement.
• Travel up to 40% within the territory and participate in on-call rotation.
• Other projects or duties as assigned.

Skills

End-user devices support

Microsoft 365

Networking fundamentals

Windows/Android/iOS support

Education

Bachelor's Degree in IS/CS or related

High School Diploma + 3–5+ years in IT

Tools

ServiceNow ITSM

Job description

Reyes Coca-Cola Bottling is seeking an IT support professional to serve as the primary technology resource for multiple RCCB locations. You will troubleshoot hardware, software, and network issues while supporting site projects and deployments.

Travel up to 40% within the territory and collaborate with local operations, IT teams, and vendors to ensure reliable technology performance. A degree in IS/CS or GED with experience is required.