Field IT Specialist – On‑Site Event Tech (Travel)

AXS; Los Angeles (CA); On-site; USD 38,000 - 40,000; Full time

Benefits offered by this job

Medical insurance

Dental and vision insurance

401k Plan with employer match

Paid holidays

Vacation and sick time

Life insurance

Job summary

AXS is seeking an IT Specialist I to execute support activities related to IT Operations, including on-site setup, troubleshooting networks, and managing hardware/software at events. You’ll interface with Client Support, Implementation, and Account Management to meet requirements.

The role emphasizes hands-on installation, remote support, and collaboration across teams, with travel up to 60% and the ability to handle high-pressure events.

Qualifications

• 1+ years of experience in an IT support position or related role.
• AA/AS or BA/BS Degree in information technology or related field of study.
• Technical and operational skills in installation, troubleshooting, and support of networking and workstation hardware on client premises.
• Working knowledge of Windows OS, Windows Server, and Apple iOS.

Responsibilities

• Provide technical support to clients for software, hardware, and network issues, ensuring timely resolution of IT/Operations requests.
• Set up all equipment for clients and performers, ensuring proper installation of computers, access control systems, switches, and software.
• Provide remote hands assistance as requested by customers.
• Communicate with cross-functional teams to address hardware and event logistics requirements.

Skills

IT support experience

Windows OS

Windows Server

Apple iOS

Networking TCP/IP

Communication skills

Education

AA/AS or BA/BS in IT or related field

Tools

Access control systems

Networking hardware

Switches

Job description

AXS is seeking an IT Specialist I to execute support activities related to IT Operations, including on-site setup, troubleshooting networks, and managing hardware/software at events. You’ll interface with Client Support, Implementation, and Account Management to meet requirements.

The role emphasizes hands-on installation, remote support, and collaboration across teams, with travel up to 60% and the ability to handle high-pressure events.