Field IT Desktop Engineer — Windows/VDI, Q Clearance

Los Alamos National Laboratory; Los Alamos (NM); On-site; USD 80,000 - 128,000; Full time

Job summary

Los Alamos National Laboratory seeks a Computing Systems Tech to deliver desktop support for the ICE-FS group across unclassified and classified environments. You will install, configure, and troubleshoot desktops, coordinate hardware/software upgrades, and mentor peers in Windows administration.

The role requires strong customer service, ticketing workflow experience, and the ability to work in a heterogeneous lab environment with on-site locations in Los Alamos, NM.

Qualifications

• Experience administering Windows and Mac OS X desktops.
• Experience with work ticket systems to distribute work and gather metrics.
• Experience with vulnerability remediation and system patching.
• Experience with automated installation and configuration management tools.
• Demonstrated excellent customer service and professional communication.

Responsibilities

• Install, configure, and troubleshoot desktops, workstations, and network issues.
• Recommend hardware/software solutions, including acquisitions and upgrades.
• Interact with senior internal and external personnel.
• Tackle problems of diverse scope requiring data analysis.
• Provide technical solutions to complex problems.
• Mentor peers in Windows system administration.
• Support Windows systems and VMware Horizon VDI in unclassified and classified environments.
• Support customers in both unclassified and classified environments.

Skills

Windows/Mac desktop admin

Ticketing system

Vulnerability remediation

Automation tools

Customer service

Customer interaction

Education

High School diploma or equivalent

6+ years related experience

Associate degree or technical training

Tools

VMware Horizon

Patch management tools

Job description

Los Alamos National Laboratory seeks a Computing Systems Tech to deliver desktop support for the ICE-FS group across unclassified and classified environments. You will install, configure, and troubleshoot desktops, coordinate hardware/software upgrades, and mentor peers in Windows administration.

The role requires strong customer service, ticketing workflow experience, and the ability to work in a heterogeneous lab environment with on-site locations in Los Alamos, NM.