Computing Systems Professional 1

Los Alamos National Laboratory; Los Alamos (NM); On-site; USD 65,000 - 95,000; Full time

Benefits offered by this job

PPO or High Deductible medical insurance

Dental and vision insurance

Paid childbirth and parental leave

Learning opportunities and tuition assistance

Flexible schedules and time off

Tuition assistance

Flexible schedules and PTO

Job summary

A leading research laboratory in Los Alamos is seeking a Computing Systems Professional 1 to support Windows computing for classified networks. The role involves installation, management, and troubleshooting of client systems while working closely with Cybersecurity and Networking teams. Candidates should have a Bachelor's degree in a related field and experience in Microsoft Windows systems administration. Join us to contribute to critical intelligence projects in a dynamic environment.

Qualifications

• Experience performing systems administration in Microsoft Windows environments.
• Knowledge of Active Directory security group management.
• Ability to work effectively in a team setting.
• Experience writing technical IT process documentation and supporting IT business processes.
• Experience administering IT help-desk services (phones, emails, tickets).
• Education: Bachelor's degree in a related field or equivalent mix of education/experience.

Responsibilities

• Support Windows systems for critical classified networks.
• Manage and troubleshoot Windows 11 client systems.
• Integrate with Cybersecurity and Networking teams.
• Provide high‑quality support and resolve complex IT issues for scientists in an airgapped environment.

Skills

Systems administration for Microsoft Windows

Knowledge of Microsoft Active Directory

Technical documentation writing

Customer service skills

Help-desk experience

Customer service

Education

Bachelor's degree in a related field

Tools

SCCM

MECM

MDT

Ansible

Splunk

Trellix

Job description

What You Will Do

We are seeking a Computing Systems Professional 1 (CSP-1) to join the Los Alamos National Laboratory (LANL)'s Special Security IT & Cyber Operations (SSO-3) team. In this role, you will support primarily Windows computing for critical classified networks accredited by DOE-IN in support of multiple Strategic Intelligence Partnership Projects. You will be responsible for resolving tough technical issues for a variety of highly skilled scientists in an airgapped environment. Typical daily duties will include the installation, management, and troubleshooting of Windows 11 client systems, associated networks and applications, and other services. The role also requires close integration with Cybersecurity for process execution in compliance with security requirements and one‑to‑one integration with the Networking, Linux, or Windows teams to cross‑train and build a robust skill set in our environment.

What You Need

Minimum Job Requirements

• Experience performing systems administration for Microsoft Windows‑based computing, including configuration, deployment, and troubleshooting.
• Knowledge of Microsoft Active Directory, including security group management.
• Proven track record working effectively in a team environment, including addressing interpersonal issues and interacting with customers and peers in a professional and responsive manner.
• Demonstrated contributions to the development of IT business processes and procedures.
• Experience in writing technical documentation for IT processes and procedures.
• Experience with administering an IT help‑desk service (customer phone calls, emails, tickets, walk‑ins).

Desired Qualifications

• Experience performing systems administration in a classified environment.
• Experience with endpoint management tools for IT (SCCM, MECM, MDT, Ansible).
• Experience with Cybersecurity endpoint agents (Splunk, ePO / ACAS, Trellix).
• Familiarity with vulnerability remediation.
• Experience with NIST 800‑53 and Security Technical Implementation Guidelines.
• Active Q clearance or DoD Top Secret SCI.

Education and Experience Requirements

Position requires a Bachelor's degree in a related field or an equivalent combination of education and experience.

Work Environment

Work Location: The work location for this position is onsite and located in Los Alamos, NM. All work locations are at the discretion of management.

Position Commitment: Regular appointment employees are required to serve a period of continuous service in their current position in order to be eligible to apply for posted jobs throughout the Laboratory. If an employee has not served the time required, they may only apply for Laboratory jobs with the documented approval of their Division Leader. The position commitment for this position is 1 year or 2 years.

Note to Applicants

Due to federal restrictions contained in the current National Defense Authorization Act, citizens of the People's Republic of China‑including the special administrative regions of Hong Kong and Macau‑as well as citizens of the Islamic Republic of Iran, the Democratic People's Republic of Korea (North Korea), and the Russian Federation, who are not Lawful Permanent Residents ("green card" holders) are prohibited from accessing facilities that support the mission, functions, and operations of national security laboratories and nuclear weapons production facilities, which includes Los Alamos National Laboratory.

Benefits

• PPO or High Deductible medical insurance with the same large nationwide network.
• Dental and vision insurance.
• Free basic life and disability insurance.
• Paid childbirth and parental leave.
• Award‑winning 401(k) (6% matching plus 3.5% annually).
• Learning opportunities and tuition assistance.
• Flexible schedules and time off (PTO and holidays).
• Onsite gyms and wellness programs.
• Extensive relocation packages (outside a 50 mile radius).

Additional Details

• Directive 206.2 – Employment with Triad requires a favorable decision by NNSA indicating the employee is suitable under NNSA Supplemental Directive 206.2. Please note that this requirement applies only to citizens of the United States. Foreign nationals are subject to a similar requirement under DOE Order 142.3A.
• Clearance: Q/SCI (Position will be cleared to this level). Selected applicants will be subject to a background investigation conducted by or on behalf of the Federal Government, and must meet eligibility requirements for access to classified matter. This position requires a Q clearance, and obtaining such clearance requires U.S. citizenship except in extremely rare circumstances. Dependent upon the position, additional authorization to access classified information may be required, which may or may not be available to dual citizens. Receipt of a Q clearance and additional access authorization ultimately is a decision of the Federal Government and not of Triad. Eligibility requirements: To obtain a clearance, an individual must be at least 18 years of age; U.S. citizenship is required except in very limited circumstances.
• New‑Employment Drug Test: The Laboratory requires successful applicants to complete a new‑employment drug test and maintains a substance abuse policy that includes random drug testing. Although New Mexico and other states have legalized the use of marijuana, use and possession of marijuana remain illegal under federal law. A positive drug test for marijuana will result in termination of employment, even if the use was pre‑offer.
• Regular Position: Term status Laboratory employees applying for regular‑status positions are converted to regular status.
• Internal Applicants: Regular appointment employees who have served the required period of continuous service in their current position are eligible to apply for posted jobs throughout the Laboratory. If an employee has not served the required period of continuous service, they may only apply for Laboratory jobs with the documented approval of their Division Leader. Please refer to Policy P701 for applicant eligibility requirements.

Equal Opportunity

Los Alamos National Laboratory is an equal‑opportunity employer. All employment practices are based on qualification and merit, without regard to protected categories such as race, color, national origin, ancestry, religion, age, sex, gender identity, sexual orientation, marital status or spousal affiliation, physical or mental disability, medical conditions, pregnancy, status as a protected veteran, genetic information, or citizenship within the limits imposed by federal, state, and local laws and regulations. The Laboratory is also committed to making our workplace accessible to individuals with disabilities and will provide reasonable accommodations, upon request, for individuals to participate in the application and hiring process. To request such an accommodation, please send an email to [e-mail] or call (505)‑664‑6947.