Onsite IT Support Specialist Level 2 | Active Q Clearance

COMPA Industries, Inc.; Los Alamos (NM); On-site; USD 44,083 - 52,348; Full time

Benefits offered by this job

Competitive compensation

Collaborative culture

Impactful work on national security

Job summary

A national security contractor is seeking an experienced IT Support Specialist for Los Alamos National Laboratory. This full-time role, requiring a Q clearance, involves providing technical support and troubleshooting for users onsite. You will be responsible for securing desktop systems and managing multi-factor authentication, ensuring scientists can work efficiently. With a collaborative culture and competitive compensation, this position offers a chance to contribute to national security efforts.

Qualifications

• Active Q clearance or active TS with eligibility for crossover required.
• 5 years of experience in IT support or technical customer service necessary.
• Proven experience with Windows desktop systems essential.

Responsibilities

• Provide technical support for user accounts and desktops.
• Manage tokens for Multi-Factor Authentication (MFA).
• Respond to customer requests ensuring timely service.

Skills

Customer-focused mindset

Strong written communication

Verbal communication skills

Education

Bachelor's degree in an IT-related field

Tools

ServiceNow

Microsoft Office 365

Job description

A national security contractor is seeking an experienced IT Support Specialist for Los Alamos National Laboratory. This full-time role, requiring a Q clearance, involves providing technical support and troubleshooting for users onsite. You will be responsible for securing desktop systems and managing multi-factor authentication, ensuring scientists can work efficiently. With a collaborative culture and competitive compensation, this position offers a chance to contribute to national security efforts.