Computing Systems Tec 5

Los Alamos National Laboratory; Los Alamos (NM); On-site; USD 80,000 - 128,000; Full time

Job summary

Los Alamos National Laboratory seeks a Computing Systems Tech to deliver desktop support for the ICE-FS group across unclassified and classified environments. You will install, configure, and troubleshoot desktops, coordinate hardware/software upgrades, and mentor peers in Windows administration.

The role requires strong customer service, ticketing workflow experience, and the ability to work in a heterogeneous lab environment with on-site locations in Los Alamos, NM.

Qualifications

• Experience administering Windows and Mac OS X desktops.
• Experience with work ticket systems to distribute work and gather metrics.
• Experience with vulnerability remediation and system patching.
• Experience with automated installation and configuration management tools.
• Demonstrated excellent customer service and professional communication.

Responsibilities

• Install, configure, and troubleshoot desktops, workstations, and network issues.
• Recommend hardware/software solutions, including acquisitions and upgrades.
• Interact with senior internal and external personnel.
• Tackle problems of diverse scope requiring data analysis.
• Provide technical solutions to complex problems.
• Mentor peers in Windows system administration.
• Support Windows systems and VMware Horizon VDI in unclassified and classified environments.
• Support customers in both unclassified and classified environments.

Skills

Windows/Mac desktop admin

Ticketing system

Vulnerability remediation

Automation tools

Customer service

Customer interaction

Education

High School diploma or equivalent

6+ years related experience

Associate degree or technical training

Tools

VMware Horizon

Patch management tools

Job description

What You Will Do

Innovative Customer Experience (ICE) division is seeking an energetic and customer-focused Computing Systems Tec for the ICE Field Services (ICE-FS) group. ICE-FS consists of approximately 95 professionals, technicians, and students. The ICE-FS group is responsible for the desktop support for computing environments at the Laboratory. The group is organized around field support groups that are focused on supporting unclassified and classified programmatic and mission support needs. The successful candidate will be providing dedicated desktop support services to an assigned customer base in various locations across the laboratory. The successful candidate will provide day-to-day technical support services for ICE-FS customers in a heterogeneous computing environment.

Computing Systems Tec 5 (CST-5) ($80,400 - $127,900)

• Installing, configuring, and troubleshooting desktop, workstations, and network issues in a heterogeneous environment
• Recommending hardware and software solutions, including new acquisitions and upgrades
• Interacting with senior internal and external personnel
• Working on problems of diverse scope where analysis of data requires evaluation of identifiable factors
• Providing technical solutions to complex problems
• Providing assistance and knowledge to peers
• Mentoring and train fellow team members in basic Windows system administration
• Support of Microsoft Windows systems, virtual desktop infrastructures (VDI), point to point and diskless architectures such as VMWare Horizon based clients in classified environments
• Supporting customers on both the unclassified and classified environments

What You Need

Minimum Job Requirements:

• Experience administering, troubleshooting, and resolving operating system, hardware, and application issues on Microsoft Windows and Mac OS X desktop administration
• Experience utilizing a work ticket management system to distribute work, gather metrics, and efficiently respond to customer requests
• Experience with vulnerability remediation and system patching
• Experience utilizing automated installation and configuration management tools
• Demonstrated excellent customer service, exceptional work ethic and time management
• Extensive experience interacting with customers and peers in a professional and responsive manner

Education/Experience:

Position requires a High School diploma or equivalency and 6 years directly related experience; or; an equivalent combination of education and experience directly related to the occupation.

At this level, additional training, certification, and/or education may be expected, including associate's degrees and graduation from technical institutions.

Desired Qualifications:

• Active DOE L or Q clearance, or equivalent, transferable clearance
• Experience mentoring IT team members
• Applicable vendor certification (Microsoft, VMware, NetApp, CompTIA A+, CCNA)

Essential Job Functions (can perform with or without reasonable accommodation): Must be able to lift up to 20 lbs.

Work Location:

The work location for this position is onsite and located in Los Alamos, NM. All work locations are at the discretion of management.

Position commitment:

Regular appointment employees are required to serve a period of continuous service in their current position in order to be eligible to apply for posted jobs throughout the Laboratory. If an employee has not served the time required, they may only apply for Laboratory jobs with the documented approval of their Division Leader. The position commitment for this position is 1 Year.

Note to Applicants:

• Position may require working off-peak hours and providing "On-Call" support.
• Position may require working inside of a Plutonium Facility and wearing the appropriate PPE to accomplish job tasks/assignments

Due to federal restrictions contained in the current National Defense Authorization Act, citizens of the People's Republic of China-including the special administrative regions of Hong Kong and Macau-as well as citizens of the Islamic Republic of Iran, the Democratic People's Republic of Korea (North Korea), and the Russian Federation, who are not Lawful Permanent Residents ("green card" holders) are prohibited from accessing facilities that support the mission, functions, and operations of national security laboratories and nuclear weapons production facilities, which includes Los Alamos National Laboratory.

Where You Will Work

Located in beautiful northern New Mexico, Los Alamos National Laboratory (LANL) is a multidisciplinary research institution engaged in strategic science on behalf of national security. Our generous benefits package includes:

• PPO or High Deductible medical insurance with the same large nationwide network
• Dental and vision insurance
• Free basic life and disability insurance
• Paid childbirth and parental leave
• Award-winning 401(k) (6% matching plus 3.5% annually)
• Learning opportunities and tuition assistance
• Flexible schedules and time off (PTO and holidays)
• Onsite gyms and wellness programs
• Extensive relocation packages (outside a 50 mile radius)

Additional Details

Directive 206.2 - Employment with Triad requires a favorable decision by NNSA indicating employee is suitable under NNSA Supplemental Directive 206.2. Please note that this requirement applies only to citizens of the United States. Foreign nationals are subject to a similar requirement under DOE Order 142.3A.

Clearance: Q

Position will be cleared to this level). Selected applicants will be subject to a background investigation conducted by or on behalf of the Federal Government, and must meet eligibility requirements* for access to classified matter. This position requires a Q clearance, and obtaining such clearance requires US Citizenship except in extremely rare circumstances. Dependent upon the position, additional authorization to access classified information may be required, which may or may not be available to dual citizens. Receipt of a Q clearance and additional access authorization ultimately is a decision of the Federal Government and not of Triad.

*Eligibility requirements: To obtain a clearance, an individual must be at least 18 years of age; U.S. citizenship is required except in very limited circumstances. See DOE Order 472.2 for additional information.

HRP:

This position is subject to the requirements of the DOE Human Reliability Program as specified in 10 Code of Federal Regulation, Part 712, §712.11. These requirements include on going drug and alcohol testing, as well as periodic medical and psychological evaluations.

New-Employment Drug Test:

The Laboratory requires successful applicants to complete a new-employment drug test and maintains a substance abuse policy that includes random drug testing. Although New Mexico and other states have legalized the use of marijuana, use and possession of marijuana remain illegal under federal law. A positive drug test for marijuana will result in termination of employment, even if the use was pre-offer.

Regular position:

Term status Laboratory employees applying for regular-status positions are converted to regular status.

Equal Opportunity:

Los Alamos National Laboratory is an equal opportunity employer. All employment practices are based on qualification and merit, without regard to protected categories such as race, color, national origin, ancestry, religion, age, sex, gender identity, sexual orientation, marital status or spousal affiliation, physical or mental disability, medical conditions, pregnancy, status as a protected veteran, genetic information, or citizenship within the limits imposed by federal, state, and local laws and regulations. The Laboratory is also committed to making our workplace accessible to individuals with disabilities and will provide reasonable accommodations, upon request, for individuals to participate in the application and hiring process. To request such an accommodation, please send an email to [e-mail] or call (505)-664-6947.