End User Support Technician

Edgewater Federal Solutions; New Mexico; On-site; USD 45,000 - 65,000; Full time

Job summary

A leading support services firm is seeking an End User Support Technician to provide basic field support for a major national laboratory. Your duties will include assisting with computer systems maintenance, monitoring user requests, and preparing functional specifications for hardware needs. This role necessitates a solid understanding of network products. Candidates must be U.S. Citizens and either possess an Associates degree plus two years of experience or have five years of related experience.

Qualifications

• Relevant experience in lieu of a degree is applicable.
• General knowledge of network products is essential.
• Must be a U.S. Citizen.

Responsibilities

• Provide basic field support for PCs and networks.
• Respond to user system requests for assistance.
• Train users in operation of systems and programs.
• Assist with server maintenance as needed.
• Prepare specifications for hardware acquisitions.

Skills

Basic Field Support

Network Knowledge (Novell, CISCO, UNIX)

Diagnostic Evaluations

Technical Training

Education

Associates degree or 5 years of experience

Job description

Job Title

End User Support Technician

Location

US-NM-Albuquerque

Overview

Edgewater is seeking an End User Support Technician to support a major national laboratory. You will provide basic field support, prepare functional requirements and specifications for hardware acquisitions, and provide support for on-the-spot diagnostic evaluations.

Responsibilities

• Provide Basic Field (Win/Mac/Mob/CSU) support to monitor, install and perform maintenance on personal computers, laptop computers, software, and networks.
• Provide support in responding to system user requests for assistance.
• Provide support for on-the-spot diagnostic evaluations, implementation of corrections, and training users in proper operation of systems and programs.
• Provide support to: install and provide basic support for approved PC software; perform upgrades to all computer platforms, train office staff on computers, maintain logs and inventory of equipment repairs, assist in administering all computer platforms as directed and assist in resolving any operations problems.
• Support the agency Local Area Network (LAN) Administrator with server maintenance and administration.
• Specialized Linux/Classified Review computer systems in terms of machine capabilities and man-machine interface.
• Prepare reports and studies concerning hardware.
• Prepare functional requirements and specifications for hardware acquisitions.
• Ensure that problems have been properly identified and solutions will satisfy the user's requirements.

Qualifications

• In lieu of degree, relevant experience is applicable
• General knowledge of network products including, but not limited to, Novell, CISCO, and UNIX.
• Must be a U.S. Citizen
• Must possess an Associates degree plus two (2) years of related experience, or five (5) years of related experience.
• Possess a Dept. of Energy Clearance (L or Q) or have the ability to obtain & maintain this clearance level throughout the life of the contract.

EEO Statement: Edgewater Federal Solutions is an equal employment opportunity employer. The company prohibits discrimination based on race, color, religion, gender, sexual orientation, national origin, age, disability, marital status, veteran status, or other status protected by applicable law.