Field IT Deployments Specialist - Travel & Go-Live

Techhuman; États-Unis; Sur place; USD 90 000 - 120 000; Plein temps

Résumé du poste

TechHuman is seeking an experienced Field IT Systems Administrator to support onboarding and integration at new locations. You will be the hands-on technical presence at customer sites, installing desktops, laptops, network gear, and medical devices, and ensuring smooth operation during deployments.

You will travel extensively, work independently, and communicate clearly to keep customers confident throughout go-live events, with a focus on L2/L3 testing and documentation.

Qualifications

• 5+ years of related IT experience.
• Experience with high availability and distributed systems, Windows administration, troubleshooting, and support.
• Strong debugging skills across a variety of integrated platforms.
• Working knowledge of networking, including Active Directory, DNS, DHCP, firewalls, load balancers, and IP routing.
• Proficiency with Windows 8 and newer, macOS, Microsoft Office, and Google Workspace.

Responsabilités

• Deliver remote support for desktops, laptops, iPads, network equipment, and medical devices.
• Procure, install, and maintain peripheral equipment such as printers and scanners.
• Diagnose and resolve hardware, software, network, and system issues, working solo or alongside a team.
• Deploy and configure remote monitoring tools on workstations and servers.
• Provide open-call support and troubleshooting during site go-live events.
• Create user accounts and prepare workstations for new users.
• Partner with cross-functional teams to plan and coordinate equipment and network rollouts.
• Configure network equipment to meet customer requirements, with a solid understanding of network and data closet components.
• Complete L2/L3 testing before leaving each customer site.
• Keep customers informed with daily communication, follow up with users to confirm issues are resolved, and elevate urgent situations right away.
• Flag recurring problems to management.
• Maintain written process documentation, including a daily to-do list, and build out an internal knowledge base of technical documentation, manuals, and IT policies in a centralized documentation platform.
• Support project-based work and submit weekly and monthly project status reports to infrastructure leadership.
• Travel extensively, with a nonstandard workweek and occasional overtime (kept to a minimum), including some nights and weekends during peak activity.

Connaissances

Active Directory

DNS

DHCP

Networking

Windows Administration

Troubleshooting

Communication

Time management

Outils

Remote Monitoring Tools

IT Documentation Platforms

Description du poste

TechHuman is seeking an experienced Field IT Systems Administrator to support onboarding and integration at new locations. You will be the hands-on technical presence at customer sites, installing desktops, laptops, network gear, and medical devices, and ensuring smooth operation during deployments.

You will travel extensively, work independently, and communicate clearly to keep customers confident throughout go-live events, with a focus on L2/L3 testing and documentation.