Field IT Analyst — Travel Tech Support for Facilities

Reyes Coca-Cola Bottling; San Leandro (CA); On-site; USD 99,000 - 123,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

401K Match

PTO

Education Reimbursement

Job summary

Reyes Coca-Cola Bottling is seeking an IT Support professional to serve as the primary technology resource for multiple RCCB locations in California. You will ensure reliable operations, support end-user devices, and assist with deployments and asset management.

The role requires travel up to 40% and on-call rotation duties to support critical business operations. A 1–2 year background in IT support with Windows/iOS/Android and ITSM experience is preferred.

Qualifications

• Bachelor's in Information Systems, Computer Science, or related field, or GED with 3–5+ years of relevant experience.
• Experience supporting end-user devices across Windows, Android, and iOS.
• Knowledge of LAN/WAN networking and wireless tech.

Responsibilities

• Serve as the primary technology support resource for assigned RCCB locations, ensuring reliable technology operations and end-user support.
• Troubleshoot and resolve hardware, software, network, wireless, mobile, and workplace technology issues.
• Support site projects, facility upgrades, automation initiatives, and technology deployments.
• Manage technology assets and hardware lifecycle activities, including deployment, refresh, inventory, and replacement.
• Partner with local operations, IT teams, and vendors to maintain technology performance and drive issue resolution.
• Document support activities, identify recurring issues, and contribute to continuous improvement efforts.
• Ability to travel up to 40% within the assigned territory and participate in an on-call rotation supporting critical business operations.
• Other projects or duties as assigned

Skills

End-user support

Microsoft 365

Windows

Android

iOS

Networking fundamentals

Education

Bachelor's degree in Information Systems/Computer Science

GED with 3–5+ years related experience

Tools

ServiceNow

ITSM platforms

Job description

Reyes Coca-Cola Bottling is seeking an IT Support professional to serve as the primary technology resource for multiple RCCB locations in California. You will ensure reliable operations, support end-user devices, and assist with deployments and asset management.

The role requires travel up to 40% and on-call rotation duties to support critical business operations. A 1–2 year background in IT support with Windows/iOS/Android and ITSM experience is preferred.