Field Installer & Trainer | Flexible Schedule & Growth

CaptionCall; Orlando (FL); On-site; USD 20,664 - 34,440; Full time

Benefits offered by this job

Mileage Reimbursement

Tablet Provided

Phone Provided

Growth Opportunities

Job summary

CaptionCall, a leading provider of language services for the Deaf and hard-of-hearing, is seeking a caring Installer/Trainer in Orlando, FL. This full-time role trains customers on how to use the CaptionCall phone and supports them through setup and troubleshooting, with a strong emphasis on customer service and independence.

The position offers flexible scheduling, growth opportunities, and additional compensation through piece-rate pay for installations and service calls.

Qualifications

• Provide excellent customer service.
• Ability to effectively communicate in English through reading, writing, speaking and listening.
• Ability to work evenings and weekends as needed.
• Ability to drive and travel via air as needed.

Responsibilities

• Install and troubleshoot CaptionCall phones
• Courteously train customers on how to use the phone and its features
• Promote the CaptionCall service
• Assist Outreach Specialist with lead generation activities as needed
• Guide other CaptionCall activities and make recommendations for expanding the breadth and reach of the business
• Ability to meet or exceed Installer/Trainer expectations and maintain established goals set forth by department management
• Complete service calls as assigned
• Accurately maintain customer records
• Complete required reports and submit invoices and feedback on customer interactions
• Retrieve and clean phones of former customers
• Maintain adequate inventory of equipment and supplies in order to service customers
• Adapt to new responsibilities as necessary
• Other duties as assigned

Skills

Customer service

English communication

Driving

Flexible schedule

Education

High School Diploma or GED

Job description

CaptionCall, a leading provider of language services for the Deaf and hard-of-hearing, is seeking a caring Installer/Trainer in Orlando, FL. This full-time role trains customers on how to use the CaptionCall phone and supports them through setup and troubleshooting, with a strong emphasis on customer service and independence.

The position offers flexible scheduling, growth opportunities, and additional compensation through piece-rate pay for installations and service calls.