Field Installation Technician – Travel-Ready Infra Tech

Truno; Phoenix (AZ); On-site; USD 52,000 - 76,000; Full time

Job summary

Truno is seeking a Field Installation Technician to help build out, maintain, and troubleshoot our expanding infrastructure. You will work with a skilled engineering team to install, service, and repair machines and technical equipment across multiple sites.

The role requires analyzing site conditions, configuring operating systems, and coordinating with on-site users to determine system requirements. A flexible schedule and travel are expected to support training and installations.

Qualifications

• High School Diploma or equivalent required.
• Bachelor's degree preferred.
• Experience with MS Office required.
• Point of Sale and networking experience preferred.

Responsibilities

• Perform staging activities, including system configuration, testing, and troubleshooting in coordination with customers and developers.
• Analyze site conditions and system requirements, and consult with on-site users to develop and execute installation and implementation plans.
• Test and validate equipment connections and functionality to ensure proper installation.
• Liaise with vendors and other IT personnel for problem resolution.
• Assist in the continuous improvement of the installation and set-up process.
• Maintain security, backup, and redundancy strategies.
• Document service and installation actions by completing forms/reports and expense logs.
• Maintain close interaction with warehouse staff to verify equipment for upcoming installs.
• Travel to the home office (Greenville, SC/Lubbock, TX) for continued training, as well as specialized product training.
• Maintain rapport with customers by examining complaints, identifying solutions, suggesting improved methods and techniques, and recommending system improvements.
• Maintain customer confidence by keeping service information confidential.
• Provide service, support, installation, and training to customers, if necessary.
• Make independent decisions on site pertaining to system implementation.
• Work a flexible schedule that may include weekends, nights, and early mornings

Skills

Problem solving

Communication

Independent work

Multitasking

Organizational skills

Willingness to learn

Mechanical tools usage

Basic computer skills

Education

High School Diploma or equivalent

Bachelor's degree

Tools

POS systems

Networking hardware

Job description

Truno is seeking a Field Installation Technician to help build out, maintain, and troubleshoot our expanding infrastructure. You will work with a skilled engineering team to install, service, and repair machines and technical equipment across multiple sites.

The role requires analyzing site conditions, configuring operating systems, and coordinating with on-site users to determine system requirements. A flexible schedule and travel are expected to support training and installations.