Field Installation Technician

TRUNO Retail Technology Solutions; Phoenix (AZ); On-site; USD 42,000 - 64,000; Full time

Job summary

TRUNO Retail Technology Solutions is looking for a Field Installation Technician to help build out, maintain, and troubleshoot our expanding infrastructure. This role involves installing, configuring, testing, and maintaining operating systems and system management tools at customer sites.

The position requires analyzing site conditions, consulting with on-site users to determine requirements, and working independently to implement field solutions.

Qualifications

• High School Diploma or equivalent is required.
• Bachelor's degree is preferred.
• 1–3 years related experience or training or equivalent education.
• Familiarity with Microsoft Office products.
• Experience in retail, grocery, or foodservice industries preferred.
• Point of Sale and networking experience preferred.

Responsibilities

• Perform staging activities, including system configuration, testing, and troubleshooting in coordination with customers and developers.
• Analyze site conditions and system requirements, and consult with on-site users to develop and execute installation and implementation plans.
• Test and validate equipment connections and functionality to ensure proper installation.
• Liaise with vendors and other IT personnel for problem resolution.
• Assist in the continuous improvement of the installation and set‑up process.
• Maintain security, backup, and redundancy strategies.
• Document service and installation actions by completing forms/reports and expense logs.
• Maintain close interaction with warehouse staff to verify equipment for upcoming installs.
• Travel to the home office for continued training and specialized product training.
• Maintain rapport with customers by examining complaints, identifying solutions, suggesting improved methods and techniques, and recommending system improvements.
• Maintain customer confidence by keeping service information confidential.
• Provide service, support, installation, and training to customers, if necessary.
• Make independent decisions on site pertaining to system implementation.
• Work a flexible schedule that may include weekends, nights, and early mornings.

Skills

Basic computer skills

Independent work

Multitasking

Communication skills

Problem solving

Tools proficiency

Organization skills

Willingness to learn

Mechanical proficiency

Education

High School Diploma

Bachelor's degree

Tools

POS systems

Networking basics

Job description

SUMMARY

The Field Installation Technician will help build out, maintain, and troubleshoot our rapidly expanding infrastructure. As part of a skilled engineering team, this role involves frequent travel to install, service, troubleshoot, and repair machines and other technical equipment.

The Field Installation Technician is responsible for managing and monitoring systems and infrastructure while installing, configuring, testing, and maintaining operating systems, application software, and system management tools. This individual analyzes site conditions and consults with on-site users to determine system requirements, working independently to make field-based decisions on system implementation. This role requires extensive travel and the ability to work a flexible schedule.

RESPONSIBILITIES

A Field Installation Technician at TRUNO will:

• Perform staging activities, including system configuration, testing, and troubleshooting in coordination with customers and developers
• Analyze site conditions and system requirements, and consult with on-site users to develop and execute installation and implementation plans
• Test and validate equipment connections and functionality to ensure proper installation
• Liaise with vendors and other IT personnel for problem resolution
• Assist in the continuous improvement of the installation and set‑up process
• Maintain security, backup, and redundancy strategies
• Document service and installation actions by completing forms/reports and expense logs
• Maintain close interaction with warehouse staff to verify equipment for upcoming installs
• Travel to the home office (Greenville, SC/Lubbock, TX) for continued training, as well as specialized product training
• Maintain rapport with customers by examining complaints, identifying solutions, suggesting improved methods and techniques, and recommending system improvements
• Maintain customer confidence by keeping service information confidential
• Provide service, support, installation, and training to customers, if necessary
• Make independent decisions on site pertaining to system implementation
• Work a flexible schedule that may include weekends, nights, and early mornings

QUALIFICATIONS

A Field Installation Technician at TRUNO should have:

Education

• High School Diploma or equivalent (required)
• Bachelor's degree (preferred)

Experience

• One to three years related experience and/or training: or equivalent combination of education and experience (required)
• Familiarity with Microsoft Office products (required)
• Experience in general retail, grocery, and/or foodservice industries (preferred)
• Point of Sale and networking experience (preferred)

Skills & Knowledge

• Basic computer skills
• Dress professionally and appropriately
• Excellent oral and written communication
• Ability to think, learn, and solve problems quicklyMust be able to work independently and with limited supervision
• Capable of multitasking
• Exceptional organization skills
• Willingness and ability to learn new systems and retain technical knowledge
• Mechanical proficiency with the ability to use hand and power tools

Requirements

• Ability and availability to travel weekly
• Willingness to work flexible schedules, including nights, early mornings, weekends, and overnight installations
• Availability to travel any night during the week, including occasional Sunday travel
• Real ID for frequent air travel; passport preferred but not required