Field Installation Technician: On-Site IT & Systems Installer

TRUNO Retail Technology Solutions; Chicago (IL); On-site; USD 52,000 - 76,000; Full time

Job summary

TRUNO Retail Technology Solutions is seeking a Field Installation Technician to help build out, maintain, and troubleshoot our rapidly expanding infrastructure. You will join a skilled engineering team and frequently travel to install, service, troubleshoot, and repair machines and other technical equipment.

The role involves evaluating site conditions, configuring systems, testing operating software, and maintaining security and redundancy.

Qualifications

• High School Diploma or equivalent (required).
• Bachelor's degree (preferred).
• One to three years related experience and/or training: or equivalent combination of education and experience (required).
• Familiarity with Microsoft Office products (required).
• Experience in general retail, grocery, and/or foodservice industries (preferred).
• Point of Sale and networking experience (preferred).

Responsibilities

• Perform staging activities, including system configuration, testing, and troubleshooting in coordination with customers and developers
• Analyze site conditions and system requirements, and consult with on-site users to develop and execute installation and implementation plans
• Test and validate equipment connections and functionality to ensure proper installation
• Liaise with vendors and other IT personnel for problem resolution
• Assist in the continuous improvement of the installation and set‑up process
• Maintain security, backup, and redundancy strategies
• Document service and installation actions by completing forms/reports and expense logs
• Maintain close interaction with warehouse staff to verify equipment for upcoming installs
• Travel to the home office (Greenville, SC/Lubbock, TX) for continued training, as well as specialized product training
• Maintain rapport with customers by examining complaints, identifying solutions, suggesting improved methods and techniques, and recommending system improvements
• Maintain customer confidence by keeping service information confidential
• Provide service, support, installation, and training to customers, if necessary
• Make independent decisions on site pertaining to system implementation
• Work a flexible schedule that may include weekends, nights, and early mornings

Skills

Basic computer skills

Dress professionally

Excellent oral and written comm.

Independent work

Multitasking

Strong organizational skills

Willingness to learn

Mechanical proficiency with tools

Education

High School Diploma or equivalent

Bachelor's degree

Job description

TRUNO Retail Technology Solutions is seeking a Field Installation Technician to help build out, maintain, and troubleshoot our rapidly expanding infrastructure. You will join a skilled engineering team and frequently travel to install, service, troubleshoot, and repair machines and other technical equipment.

The role involves evaluating site conditions, configuring systems, testing operating software, and maintaining security and redundancy.