Travel IT Field Installer & Troubleshooter

Truno; Baltimore (MD); On-site; USD 48,000 - 72,000; Full time

Job summary

TRUNO is seeking a Field Installation Technician in the United States with strong installation, troubleshooting, and customer-facing skills. The role requires travel to install, service, troubleshoot, and repair machines and other technical equipment as part of a skilled engineering team.

The technician will manage and monitor systems, install and test operating systems and software, and work independently on field-based decisions. A flexible schedule and travel are essential.

Qualifications

• High school diploma or equivalent required.
• Bachelor's degree preferred.
• POS and networking experience preferred.

Responsibilities

• Perform staging activities, including system configuration, testing, and troubleshooting in coordination with customers and developers
• Analyze site conditions and system requirements, and consult with on-site users to develop and execute installation and implementation plans
• Test and validate equipment connections and functionality to ensure proper installation
• Liaise with vendors and other IT personnel for problem resolution
• Assist in the continuous improvement of the installation and set-up process
• Maintain security, backup, and redundancy strategies
• Document service and installation actions by completing forms/reports and expense logs
• Maintain close interaction with warehouse staff to verify equipment for upcoming installs
• Travel to the home office for continued training, as well as specialized product training
• Maintain rapport with customers by examining complaints, identifying solutions, suggesting improved methods and techniques, and recommending system improvements
• Maintain customer confidence by keeping service information confidential
• Provide service, support, installation, and training to customers, if necessary
• Make independent decisions on site pertaining to system implementation
• Work a flexible schedule that may include weekends, nights, and early mornings
• Accountable and responsible to maintain company provided vehicle, company credit card, fuel and fleet maintenance card, Netbook PC, tools and test equipment, as well as any additional company provide resources.

Skills

Basic computer skills

Dress professionally

Oral and written communication

Problem solving

Independent work

Multitasking

Organization

Learn new systems

Mechanical tools

Education

High School Diploma or equivalent

Bachelor's degree

Job description

TRUNO is seeking a Field Installation Technician in the United States with strong installation, troubleshooting, and customer-facing skills. The role requires travel to install, service, troubleshoot, and repair machines and other technical equipment as part of a skilled engineering team.

The technician will manage and monitor systems, install and test operating systems and software, and work independently on field-based decisions. A flexible schedule and travel are essential.