Area Installation Lead: Customer Experience & Execution

Home Depot; Columbus (OH); On-site; USD 33,062 - 41,328; Full time

Job summary

Home Depot is seeking an Area Installation Specialist to enhance customer experience during the installation process. Responsibilities include ensuring service quality through Job Site Inspections and managing communications with customers throughout the job lifecycle.

The ideal candidate will have relevant experience, a bachelor’s degree, and strong customer service skills. The role offers a salary range of $24.00 - $30.00 per hour along with additional responsibilities of team coordination.

Qualifications

• Must be 18 years or older.
• Must be legally permitted to work in the United States.
• 5 years of work experience in a relevant field required.

Responsibilities

• Assist with the customer experience throughout the install job life cycle.
• Conduct Job Site Inspections (JSIs) to ensure quality of work.
• Resolve customer complaints and prevent delays.

Skills

Action Oriented

Business Insights

Collaborates

Communicates Effectively

Customer Focus

Strong time management and organizational skills

Strong negotiating skills

Strong business acumen

Problem solving and multi-tasking skills

Collaborative leadership skills

Education

Bachelor’s degree or equivalent in a related field

Job description

Home Depot is seeking an Area Installation Specialist to enhance customer experience during the installation process. Responsibilities include ensuring service quality through Job Site Inspections and managing communications with customers throughout the job lifecycle.

The ideal candidate will have relevant experience, a bachelor’s degree, and strong customer service skills. The role offers a salary range of $24.00 - $30.00 per hour along with additional responsibilities of team coordination.