Field Install & Customer Experience Lead

The Home Depot; Minneapolis (MN); On-site; USD 65,000 - 95,000; Full time

Job summary

The Home Depot is seeking an Area Installation Specialist to oversee the customer experience throughout the install lifecycle. You will perform technical measures, assess conditions, and conduct JSIs to ensure work meets THD standards and customer expectations.

You will manage changes, coordinate with service providers, and drive timely job closures while prioritizing quality, safety, and customer satisfaction across the installation area.

Qualifications

• Must be eighteen years of age or older.
• Must be legally permitted to work in the United States.
• Minimum education: Bachelor's degree or equivalent in a related field.

Responsibilities

• Provide exceptional customer experience across the install life cycle.
• Conduct Job Site Inspections and verify quality of work and safety standards.
• Manage and resolve customer inquiries and scope changes to maintain schedule and budget.

Skills

Action oriented

Business insights

Collaborates

Communicates effectively

Customer focus

Time management

Organizational skills

Negotiation

Business acumen

Problem solving

Multi-tasking

Collaborative leadership

Education

Bachelor's degree

Job description

The Home Depot is seeking an Area Installation Specialist to oversee the customer experience throughout the install lifecycle. You will perform technical measures, assess conditions, and conduct JSIs to ensure work meets THD standards and customer expectations.

You will manage changes, coordinate with service providers, and drive timely job closures while prioritizing quality, safety, and customer satisfaction across the installation area.