Field Installation Experience Lead

The Home Depot; Boca Raton (FL); On-site; USD 52,000 - 76,000; Full time

Job summary

The Home Depot is seeking an Area Installation Specialist to support customers throughout the install life cycle. You will conduct Job Site Inspections, verify conditions, and collaborate with service providers to ensure work meets THD standards.

Core duties include communicating with customers, resolving issues to avoid cycle‑time delays, and closing out items to ensure a satisfactory install experience.

Qualifications

• Bachelor's degree or equivalent in a related field.

Responsibilities

• 24/7 customer experience across install life-cycle and ensure customer satisfaction.
• Oversee job process management including assessments, inspections, and change documentation.
• Coordinate with service providers and manage open items to prevent delays.

Skills

Action Oriented

Business Insights

Collaborates

Communicates Effectively

Customer Focus

Time Management

Negotiating Skills

Business Acumen

Problem Solving

Collaborative Leadership

Education

Bachelor's degree

Job description

The Home Depot is seeking an Area Installation Specialist to support customers throughout the install life cycle. You will conduct Job Site Inspections, verify conditions, and collaborate with service providers to ensure work meets THD standards.

Core duties include communicating with customers, resolving issues to avoid cycle‑time delays, and closing out items to ensure a satisfactory install experience.